Edit backup plan to check partitions selected for backup.
Symptoms
- You create a backup plan.
- Backup fails with:
Error code: 29
Module: 307
LineInfo: d63b333701123475
Fields: $module : agent_protection_addon_vs_37975
Message: LaunchBackupCommand: Failed to execute the command.
--------------------
Error code: 58
Module: 307
LineInfo: c37471ceffa18278
Fields: $module : agent_protection_addon_vs_37975
Message: No backup items were resolved: [\local\hd_sign(03E842C5),mms::disk::disk] GXT: The item provider has skipped the report of an item that has key '\local\hd_sign(03E842C5),mms::disk::disk#4B2A7A93-A44F-4155-BDE3-A023C57C9431=gct::disks'.
Cause
Partition/disk was removed and the software cannot resolve it or the plan got corrupted. Another cause might be in the lack of permissions for the backup.
Solution
- Open the plan for editing: right-click on the plan -> select Edit.
- Revise items to backup and specify them again.
- Check permissions of the user specified in the backup plan, see this article for help.
More information
Please contact Acronis Support if you need assistance.