46994: Acronis Backup 11.7/11.5: Backup Fails with "No backup items were resolved"

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Last update: 29-04-2021

Edit backup plan to check partitions selected for backup.

Symptoms

  1. You create a backup plan.
  2. Backup fails with:

Error code: 29
Module: 307
LineInfo: d63b333701123475
Fields: $module : agent_protection_addon_vs_37975
Message: LaunchBackupCommand: Failed to execute the command.
--------------------
Error code: 58
Module: 307
LineInfo: c37471ceffa18278
Fields: $module : agent_protection_addon_vs_37975
Message: No backup items were resolved: [\local\hd_sign(03E842C5),mms::disk::disk] GXT: The item provider has skipped the report of an item that has key '\local\hd_sign(03E842C5),mms::disk::disk#4B2A7A93-A44F-4155-BDE3-A023C57C9431=gct::disks'.

Cause

Partition/disk was removed and the software cannot resolve it or the plan got corrupted. Another cause might be in the lack of permissions for the backup.

Solution

  1. Open the plan for editing: right-click on the plan -> select Edit.
  2. Revise items to backup and specify them again.
  3. Check permissions of the user specified in the backup plan, see this article for help.

More information

Please contact Acronis Support if you need assistance.