46968: Acronis Mobility (GroupLogic) products cannot be registered

There is no product registration for Acronis Mobility (GroupLogic) products

This article applies to:

  • Access Advanced/Access
  • Acronis Files Connect (formerly ExtremeZ-IP)
  • mobilEcho
  • activEcho
  • MassTransit
  • ArchiveConnect


  1. You attempt to register Acronis Mobility (GroupLogic) products at the Acronis website;
  2. The attempt fails with the following error:

    Serial Number is invalid


This is a known issue.

Licenses and renewals for Acronis Files Connect (ExtremeZ-IP), Acronis Access/Acronis Access Advanced, mobilEcho, activEcho and MassTransit cannot be registered now by Customers.


There is currently no way to register an Acronis Mobility (GroupLogic) product.

More information

This article will be updated when the issue is resolved.

For technical issues with GroupLogic products, please refer to Documentation Process for GroupLogic Customers Who Contact Vendors for Assistance



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