46946: Fixing your Data Sources if the Gateway Server and Access Server go out of sync

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Last update: Fri, 2020-06-05 06:59

In case your Gateway Server and Access server go out of sync, your data sources will not be accessible by mobile clients. This is a very rare occurance, to fix it, do the following:

  1. Open the Acronis Cyber Files web interface and log in as an administrator.
  2. Navigate to Mobile Access -> Data Sources.
  3. Open the desired Data Source and press the Save button. You need to do this for all Data Sources linked to the un-synced Gateway Server.

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