Follow these steps to troubleshoot a Cataloging Issue
- Get familiar with technology in the About part.
- Check for known issues in the Known issues part.
- Follow to Troubleshooting part to troubleshoot and resolve the issue.
Acronis uses SQLite databases to store the backup catalog. This allows various operations with catalog such as search and choosing a particular point-in-time to recover.
How cataloging works:
- Cataloging on unmanaged vaults is performed by the Management agent.
- On Unmanaged vault catalog will be stored in folder “Catalog” however agent will cache its catalog from that folder locally.
- Running “Catalog Now” in Data View in Unmanaged Vault when selected "Files/Folders" will start "Full Cataloging".
- Running “Catalog Now” in Data View in Unmanaged Vault when selected "Disks/Volumes" will start "Fast Cataloging".
- Cataloging on managed vaults is performed by the Storage Node.
- Running “Catalog Now” on the Storage node puts Cataloging activity into the queue. Cataloging, indexing, compacting are in one queue on the Storage Node. Once the queue reaches your cataloging activity it will actually start.
- Running “Catalog Now” in Data View in Managed Vault will start "Full Cataloging"
- Cataloging is not applicable for Ecnrypted/password protected archives, encrypted vaults, Removable media, Acronis cloud, Simplified file naming, older products such as True Image Server. See more information abou cataloging in our Web Help.
Follow these step-by-step instructions below to troubleshoot the issue. Look for the solution to your issue in the Troubleshooting part. If the suggested steps do not help, proceed to Collect information. With information collected please contact Acronis Customer Central.
1. Catalog is too big
If Catalog is too big you can:
- Move the catalog to another location
- Delete the old catalog and use Fast Cataloging to reduce catalog size
- Disable Cataloging
2. "Data catalog" shows nothing but "Data view" in catalog shows information.
Please follow to collect information step directly.
3. Catalog shows data for everything but does not show data for specific folders
1. Check if that folder is not a mount point for a partition. If it is - it cannot be cataloged.
2. Otherwise please follow to collect information step directly.
4. Catalog does not show files on specific volumes and disks
1. Check if the file system on that volume is supported by Acronis Backup.
2. Check if the backup was not performed in "Sector-by-sector" mode (right-click on the backup plan, navigate to Options, check whether Sector-by-Sector backup is enabled).
3. If that is a deduplication vault then Storage Node can be still indexing the archive and has not reached cataloing. You can check it in the logs: on the Management Server navigate to the Logs view, check whether logs show an Indexing operation running. Wait untill the operation completes.
5. Catalog does not show files on specific machines
1. Check if the file system on that machine is supported by Acronis.
2. If that is a deduplication vault then Storage Node can be still indexing the archive and has not reached cataloing. You can check it in the logs: on the Management Server navigate to the Logs view, check whether logs show an Indexing operation running. Wait untill the operation completes.
6. Cataloging fails with : SQLite database file is corrupted
Recreate the catalog as described in this article.
If the steps above have been executed and issue still persists, go to collect information step.
Collect following information and contact Acronis Customer Central.
1. Issue description
Please provide description and screenshots illustrating the issue.
2. Process Monitor
Reproduce the problem and collect Process Monitor log during cataloging issue from the agent if that is unmanaged vault or from ASN machine if that is a managed vault.
3. System Report
Collect System Report from the Managed agent (agent machine): see instruction for Acronis Backup 11.7/11.5 Generating System Report, if this fails for any reason, you can use this AcronisInfo Utility.
If experiencing a cataloging issue in a managed vault, collect System Report from Acronis Storage Node as well.