Instructions on how to troubleshoot problems after recovery
Sometimes a recovery process seems to work without any visible problems, but the resulting files after recovery are not complete and/or are corrupted or an application does not work correctly in the restored system. This article will explain how to troubleshoot this issue. Follow these instructions if you have corrupted or otherwise unusable files/applications after recovery.
An application malfunction after recovery is usually caused by corruption of files used by this application.
A common cause for any issues within recovered system is file security settings. The files being recovered can be inaccessible by some part of the recovery process. Please attempt the recovery with the file-level security setting disabled.
Another possible cause for file problems after recovery are errors in the original file-system. If this is a disk archive, please try the following:
- Mount the archive in read-write mode;
- Make sure the archive contains files you want to restore;
- Run a chkdsk /r command on the mounted archive;
- Note any errors that were reported;
- Save the archive changes when unmounting and attempt another recovery;
If it was not tried previously, always make sure that the recovery was tried from our bootable media using the latest version. This will make sure we avoid possible conflicts with the installed operating system.
Please collect the following information if the steps above do not help you and contact Acronis Customer Central.
- Describe the exact issue you are facing (name faulty application and/or files and other relevant information).
- Describe the backup type originally used to back up the data.
- Step-by-step description of the restore procedure.
- Collect System Report from the machine in question: see Acronis True Image 2016: Generating System Report, Acronis True Image 2015: Generating System Report or Acronis True Image 2014: Generating System Report after the issue is reproduced. If this does not work, collect information with AcronisInfo Utility.