46765: Acronis Enterprise Software: Troubleshooting GUI Performance Issues

    This article looks at troubleshooting GUI performance issues with Acronis products.

    In general, performance is constantly being optimized, so updating to the latest build is always recommended for the best performance

    Before anything else, please also note that slow GUI response in certain views can be expected behavior during backup or other products' operations as this can lock files during use, which causes the GUI to wait for an unlock. For example, a vault view in Acronis Backup will not load quickly when the vault is being used for backup. Make sure that the issue is reproduced when no operations are running before following the other instructions in this guide.

    Below you will find a list of the most common issues with hardware overuse in our products. If your scenario is not covered by this list, please follow the troubleshooting section below.   

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