Symptoms
The error message "the semaphore timeout period has expired" can occur in different situations:
- during backup when Acronis Cyber Backup is actively writing files to a network storage
- during backup or replication to tape
Cause
'The semaphore timeout period has expired' is a network and in some situations a tape hardware error.
Solution
Backup to network storage
The main reason of this error is that network connection timed out and Windows does not retry it. Possible corrective me
- Update drivers for the network adapter(s)
- Temporarily disable Firewalls and anti-virus software
- Verify connection to Acronis servers with Connection Verification Tool: see this article for instructions.
Backup to tape
In case the error occurs during backup or replication to tape, usually, a Semaphore Timeout error can be associated to the tape drivers, defective SAN switches or other interfaces used for tape connection. Please ensure that hardware is working without errors, updade tape drivers and Acronis software and make sure writing to tape with original Tape Tools (provided by your manufacturer: HP, Dell etc.) does not produce the same error. Otherwise, contact the manufacturer.
More information
If these instructions do not help, please contact Acronis Customer Central with the following information:
- exact model of the tape/NAS device, tape driver/adapter versions
- Process Monitor log collected during failing backup/replication
- Collect System Report from the machine in question:
- Acronis Cyber Backup 11.5/11.7 Generating System Report,
- Acronis Cyber Backup 12.5 and 12: how to collect system information
- If the above instructions do not work for any reason, you can use this AcronisInfo Utility