46475: Acronis Cyber Protect Home Office: Troubleshooting Try&Decide Issues

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    Last update: 22-12-2022

    This article provides information on how to troubleshoot issues with Try&Decide feature.

    Prerequisites

    If you have Boot Order Lock or a similar boot order protection feature on your computer, disable it before using Try&Decide, as it can interfere with the software's ability to take actions after reboot.

    T&D does not apply changes

    1. Turn off antivirus software before reproducing (if installed);
    2. Try to select another disk for protection and another disk as a storage for changes, and reproduce the issue;
    3. If the changes do not apply after reboot ("Apply changes with reboot" option selected, see screenshot),

      try applying changes without reboot:

    4. If the changes do not apply without reboot (Apply changes" option selected, see screenshot):

      try applying changes with reboot:

    T&D does not revert changes

    1. Turn off antivirus software before reproducing (if installed);
    2. Try to select another disk for protection and another disk as a storage for changes, and reproduce the issue;

    T&D does not start

    1. Turn off antivirus software before reproducing (if installed);
    2. Try to select another disk for protection and another disk as a storage for changes;
    3. Note that Try&Decide cannot be used for protecting dynamic disks.
    4. GPT disks are supported by Try&Decide only on UEFI-booted Windows.
    5. Try&Decide can`t be used if there is at least one disk volume, encrypted with BitLocker, in the system. It does not matter whether this volume is intended to be used with Try&Decide or not.
    6. If you are using Windows 10\Windows 11: Try&Decide is not compatible with Memory Integrity security feature. If you want to use Try&Decide, disable Memory Integrity on the machine: follow the steps in collapsible field below:

    Further investigation

    If the issue with Try&Decide persists, use instructions below to collect diagnostic information and contact Acronis Support.

    1. Create step-by-step screenshots and/or photos or video recording, illustrating the problem

    2. If the problem involves a reboot (changes are not applied or not discarded after reboot, or there is a problem with Acronis loader or boot menu itself), please collect boot diagnostic logs:

    3. Save a system report

    Click here to contact Acronis Support with the collected information.

    If the issue is escalated to Acronis Development Team, a couple of other logs might be required. Collect those only by request of Acronis Support representative.

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