This article applies to:

• Acronis Snap Deploy 5
• Acronis Snap Deploy 4

Introduction

Customer may experience some problem with master image creation. How to troubleshoot such issues and what information needs to be collected, described in this article.

Solution

• Check if the folder where the master image is going to be placed has full permission (read/write access).
  
  For more information, see this article for Windows XP or this article for other versions/editions of Windows.
  Also, try to select another location for the master image (e.g. an external USB HDD);
• Try to open the location with Windows Explorer and copy any file to there;
• Make sure that the file system of the target location supports large files (e.g., maximum file size for FAT32 is 4GB);
• Try to check the source disk before imaging: Go to Start -> cmd.exe and then execute the following command: chkdsk X: /f /r, where "X" - is the letter of the source disk. Example:

  
  System restart may be required:

  
  Type "Y" and press "Enter" key to check the disk after system reboot -> restart the system. After the checking is complete, try to reproduce the issue again.

• If Online imaging fails, try to perform Offline imaging (using Bootable Media);
• If nothing helps, go to Collect information part;