Possible error message:

Event Type: Error
Event Source: NETLOGON
Event Category: None
Event ID: 5722
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description: The session setup from the computer ComputerName failed to authenticate. The name of the account referenced in the security database is AccountName$.
The following error occurred:
Access is denied.

Prerequisites:

- Depending on the domain configuration, please make sure that the correct procedure was followed as described in our online documentation. 

- Make sure that the backup of your DC was created using VSS. DC backups without VSS will not be consistent and you will not be able to recover them correctly.

- Enable Change SID Option after recovery in the recovery task.

Possible Solutions:

- If you have recovered a machine and it can no longer connect to the domain, please put this machine into a workgroup and then rejoin the domain to resolve the issue. This happens because the internal security identifiers of the machine in your backup are deprecated compared to the ones stored on your Domain Controller (DC). A DC does not allow connections from machines with outdated and mismatched identifiers. This is not a problem with Acronis software. Having Windows 2000 or Windows XP you can also use the Netdom.exe tool to reset computer account, see Microsoft Technet article. 

- You can change the machine's SID with Sysprep:
1. Start -> Run -> sysprep
2. As a System Cleanup Action select Enter System Out-of-Box Experience (OOBE). And select Generalize, this will change the SID (along with other settings sysprep resets).

If you are still having problems after these steps, please collect the following diagnostic information: 

Required diagnostic information

Collect following information and contact Acronis Support.

• Describe the backup plan originally used to back up your DC (what, where, how often, options); 
• Step-by-step description of the restore procedure, clarify whether the restore procedure was used in accordance with the article above as well as your Active Directory infrastructure; 
• Collect operation logs of the restore operation by clicking on "Save all to file" as described here;  
• Collect System Report from bootable media after restore (without rebooting the media after restore);
• Collect a system report from the restored system; 
• Describe the exact issue you are facing. 

Possible Solutions:

- A common cause for file problems after recovery errors is file security settings. The files being recovered can be inaccessible by some part of the recovery process. Please attempt the recovery with the file-level security setting disabled.

- Another possible cause for file problems after recovery are errors in the original file-system. If this is a disk archive, please try the following:

• • Mount the archive in read-write mode;
  • Make sure the archive contains files you want to restore;
  • Run a chkdsk /r command on the mounted archive;
  • Note any errors that were reported;
  • Save the archive changes when unmounting and attempt another recovery;

- If it was not tried previously, always make sure that the recovery was tried from our bootable media using the latest version. This will make sure we avoid possible conflicts with the installed OS. 

Please collect the following information if the steps above do not help you. 

Required diagnostic information

Collect following information and contact Acronis Support.

• Describe the backup plan originally used to back up the data;
• Step-by-step description of the restore procedure;
• Collect the operation logs from the restoration by clicking on "Save all to file" as described here; 
• Collect System Report from bootable media after restoration (without rebooting the media after restoration);
• Collect a system report from the restored system; 
• Describe the exact issue you are facing, including the specific files showing problems.