Instructions on how to troubleshoot problems after recovery
This article applies to:
Acronis Backup (Acronis Backup & Recovery)
Introduction
Sometimes a recovery process seems to work without any visible problems, but the resulting files after recovery are not complete and/or are corrupted. This article will explain the process to troubleshoot this issue.
Solution
Depending on what was being recovered, please choose the correct section:
Possible Solutions:
- A common cause for file problems after recovery errors is file security settings. The files being recovered can be inaccessible by some part of the recovery process. Please attempt the recovery with the file-level security setting disabled.
- Another possible cause for file problems after recovery are errors in the original file-system. If this is a disk archive, please try the following:
Make sure the archive contains files you want to restore;
Run a chkdsk /r command on the mounted archive;
Note any errors that were reported;
Save the archive changes when unmounting and attempt another recovery;
- If it was not tried previously, always make sure that the recovery was tried from our bootable media using the latest version. This will make sure we avoid possible conflicts with the installed OS.
Please collect the following information if the steps above do not help you.