Acronis Software is not always able to detect storage hardware correctly in the backup source selection or Disk Management components. This is often caused by a conflict with hardware, its drivers or third-party software. There is a huge number of possible storage configurations, and we cannot test every single one beforehand.
This issue can also be caused by an incorrect or unfinished installation of the product.
Follow step-by-step instructions below to troubleshoot the issue. Choose Windows or Linux depending on what operating system you are using.
If the issue still persists, collect following information and contact Acronis Customer Central.