46350: Acronis Cyber Backup: Troubleshooting HDD Detection Issues

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    Last update: 14-07-2021

    Acronis Software is not always able to detect storage hardware correctly in the backup source selection or Disk Management components. This is often caused by a conflict with hardware, its drivers or third-party software. There is a huge number of possible storage configurations, and we cannot test every single one beforehand.

    This issue can also be caused by an incorrect or unfinished installation of the product.


    The problem can trigger various issues: either error messages like "The following items were not resolved: <disk letter>:\", "No volumes have been found while processing the 'Fixed Volumes' template", or inability to select disks as a backup source in a protection plan.


    Follow step-by-step instructions below to troubleshoot the issue. Choose Windows or Linux depending on what operating system you are using.


    If the issue still persists, collect following information and contact Acronis Support.