46325: Acronis True Image: Validation Fails

    This article provides information on troubleshooting possible problems with validation.

    Validation does not start

    • If scheduled validation operation does not run, try to run validation for the same backup/archive manually.
    • If manual validation completes successfully, try to delete the backup task and create a new one with the Validate backup when it is created option enabled (see screenshot below), then start the backup task and wait until validation starts.
    • If manual validation fails or task recreation does not resolve the issue, collect the following information:

    and contact Acronis Customer Central.

    Validation operation fails

    • If scheduled validation operation fails, try to run validation for the same backup/archive manually;
    • Should it fail, please visit Troubleshooting Issues with Corrupt Backups article and follow the instruction described there;
    • If the backup/archive is located on a network share (e.g. NAS), try to place it onto a local disk and reproduce the issue;
    • If the backup is located on an external USB HDD, try to connect the HDD to another USB port and reproduce the issue;
    • If validation succeeds after manual start, try to delete the backup task and create a new one with "Validate backup when it is created" option enabled (see screenshot below), then reproduce the issue;

      Acronis True Image 2014: Acronis True Image 2015:
                
    • Try to validate the backup/archive using bootable media
    • Once all of the steps above are checked and the problem is still present, collect the following information:

    and contact Acronis Customer Central.

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