46245: Acronis SharePoint Explorer: Troubleshooting Incorrect or Incomplete Recovery Results

    Last update: 30-04-2021

    Microsoft SharePoint uses Microsoft SQL server to keep its data in SQL databases.

    This article will be updated with known issues and troubleshooting information. For now, if you are facing any incorrect or incomplete results of SharePoint data recovery, please collect the following information and contact Acronis Support.

    1. Logs of server where console is installed. (C:\ProgramData\Acronis\ASPDE\Logs);
    2. Error message if any;
    3. Collect System Report from the machine in question: see instruction for Generating System Report, if this fails for any reason, you can use this AcronisInfo Utility;
    4. Detailed problem description.