This article describes how to proceed if you have faced an issue with creating WinPE-based bootable media with Acronis True Image.
There are following known issues and limitations when creating WinPE-based media:
|Acronis True Image: WinPE Media Builder Does Not Erase Non-Empty Discs||Known issue|
|Acronis True Image: Windows Automated Installation Kit for Vista Is Not Supported||Product limitation|
|Acronis True Image: Support for Windows ADK for Windows 8.1||Product limitation|
If the Media Builder does not recognize WinPE source files, make sure you indicate the correct folder. For AIK 3.0 it is <path to extracted WinPE files>\ISO, for ADK it is <path to extracted WinPE files>\media. For example, if you have installed ADK for Windows 8 or 8.1 and extracted WinPE files using the command "copype x86 c:\winpe_x86", the folder you should indicate in WinPE Media Builder is C:\winpe_x86\media.
Right-click the WinPE Media Builder, select "Run as administrator" and repeat media creation attempt.
If the issue persists, please collect the following diagnostic information and contact Acronis Customer Central.
- Make step-by-step screenshots of Acronis Media Builder.
- Create AcronisInfo report as per AcronisInfo Utility.
- If the Media Builder exits unexpectedly during bootable media creation, collect the crash dump of the process winpe_iso.exe using instructions from Creating Process Dumps with ProcDump.
- Indicate whether there were other versions of Acronis software installed on the computer previously