46170: Acronis True Image 2014-2016: Troubleshooting WinPE-Based Bootable Media Creation Issues

    Last update: 12-04-2019

    This article describes how to proceed if you have faced an issue with creating WinPE-based bootable media with Acronis True Image.

    Make sure you are following instructions from the user guide on creating bootable media based on Windows Preinstallation Environment: Web Help: Creating WinPE-based rescue media.

    Note that since Windows 10, version 1809, Windows Preinstallation Environment (PE) is released separately from the Assessment and Deployment Kit (ADK) (see here). Both files need to be installed to create WinPE-media.

    There are following known issues and limitations when creating WinPE-based media:

    Title Article type
    Acronis True Image: WinPE Media Builder Does Not Erase Non-Empty Discs Known issue
    Acronis True Image: Windows Automated Installation Kit for Vista Is Not Supported Product limitation
    Acronis True Image: Support for Windows ADK for Windows 8.1 Product limitation

    If the Media Builder does not recognize WinPE source files, make sure you indicate the correct folder. For AIK 3.0 it is <path to extracted WinPE files>\ISO, for ADK it is <path to extracted WinPE files>\media. For example, if you have installed ADK for Windows 8 or 8.1 and extracted WinPE files using the command "copype x86 c:\winpe_x86", the folder you should indicate in WinPE Media Builder is C:\winpe_x86\media.

    Right-click the WinPE Media Builder, select "Run as administrator" and repeat media creation attempt.

    Check whether you can successfully create a WinPE media without Acronis plug-in. If media creation fails in this case, investigate the issue with Windows ADK itself.

    If the issue persists, please collect the following diagnostic information and contact Acronis Support.

    1. Make step-by-step screenshots of Acronis Media Builder.
    2. Create AcronisInfo report as per AcronisInfo Utility.
    3. If the Media Builder exits unexpectedly during bootable media creation, collect the crash dump of the process winpe_iso.exe using instructions from Creating Process Dumps with ProcDump.
    4. Indicate whether there were other versions of Acronis software installed on the computer previously