46055: Acronis Backup Advanced 11.7/11.5: Backup Fails with Error 'Cannot resolve any inclusion rule'

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User specified in the backup plan does not have enough privileges for backup on the source machines. Add required privileges.

Symptoms

  1. You create a centralized backup plan.
  2. You cpecify a user for the backup source.
  3. You choose items for the backup using a policy rule.
  4. Backup fails with error:

    Error code: 68
    Module: 307
    LineInfo: 71e35c26b78d60e
    Fields: $module : agent_protection_addon_vs_37687
    Message: Cannot resolve any inclusion rule.

    Error code: 67
    Module: 307
    LineInfo: 71e35c26b78d5fe
    Fields: $module : agent_protection_addon_vs_37687 
    Message: Cannot resolve inclusion rule 'C:\'.

    Error code: 12 
    Module: 377 
    LineInfo: b48330dd10253138 
    Fields: $module : agent_protection_addon_vs_37687 
    Message: Failed to find the disk by its mount point: 'C:\'. 

Cause

User specified in the backup plan does not have enough privileges for backup on the source machines.

Solution

Grant privileges to the user or specify another user with required privileges. See: Web Help: User privileges on a managed machine

Please contact Acronis Customer Central if you need assistance.

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