Mailbox-level backup - is a type of backup that stores contents of Exchange mailboxes and/or public folders.
Acronis Backup accesses the contents using Messaging Application Programming Interface (MAPI), so backing up multiple mailboxes may take a long time. Backing up at a mailbox level makes sense when you need to frequently back up a small number of mailboxes. Otherwise, consider a database-level backup (Information Store backup).
Complete all steps before proceeding to error troubleshooting step.
1.1 Necessary permissions
User specified for Acronis Managed Machine Service and in What to back up > Access credentials should have necessary rights to perform backup:
- Log on as service
- Adjust memory quotas for a process
- Replace a process level token
Check permissions and add if necessary as described in Adding Necessary Rights
1.2 Sufficient privileges on Exchange databases
Check that user specified for Acronis Managed Machine Service and in What to back up > Access credentials has privileges listed in Necessary User Accounts to Back Up Microsoft Exchange Server
1.3 User has a mailbox and it is not hidden
Make sure that the account you use is associated with the mailbox. The mailbox has to be initialized and available in a global address list. The mailbox database containing the associated mailbox must be mounted. The user account that is associated with the mailbox must reside in the same forest as the Exchange server.
If all steps above have been executed and issue still persists, go to error troubleshooting step.
2. Error troubleshooting
Backup fails with a "Failed to create a MAPI profile. HRESULT" error. See the error message and determine the root cause of the issue. Follow instructions.
If these steps do not resolve the issue, go to collect information step.
3. Collect information
Collect following information and contact Acronis Customer Central.
3.1 Debug logs
- Turn debug logs as described in Acronis Backup & Recovery: Collecting Debug Logs
- Reproduce the issue.
- Collect debug logs and turn off debug logging.
3.2 Export of the backup plan
Export the backup plan (right-click on the plan -> Export).
Save log of the failing backup plan (right-click on the plan -> Log -> switch to Events -> Save to file).
3.4 System Report
Collect System Report from the machine: see instruction for Acronis Backup 11.7/11.5: Generating System Report or Acronis Backup 12.5 and 12: how to collect system information, if this fails for any reason, you can use this AcronisInfo Utility.