45881: Acronis Backup 11.5 Virtual Edition for Hyper-V: Backup of Generation 2 Virtual Machines Fails

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Last update: Wed, 2016-03-30 15:51

Acronis Backup 11.5  fully supports Hyper-V generation 2 virtual machines starting with Update 6 (build 43909 or 43713 depending on the localization)

Symptoms

  1. You create a hypervisor-level backup of your Hyper-V generation 2 virtual machines.
  2. Backup fails with error:
    Error code: 114
    Module: 83
    LineInfo: 179fcce6ee7090f5
    Fields: $module : disk_bundle_vs_37687 
    Message: Failed to serialize object 'VirtualMachine'.
    --------------------
    Error code: 24
    Module: 83
    LineInfo: a98050f30e910a50
    Fields: $module : hv_srv_vs_37687 
    Message: Error occurred during a request for the parameter.

Solution

Acronis Backup 11.5  fully supports Hyper-V generation 2 virtual machines starting with Update 6 (build 43909 or 43713 depending on the localization). Update to build 43909/43713 available in your account.

As workaround you can install Agent for Windows inside the guest operating system of the virtual machine. 

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