45831: Acronis Software: Unbootable System after Cloning Operation

    Last update: Thu, 2020-08-20 21:03

    In some cases, system can become unbootable after cloning operation. How to troubleshoot such issues and what information needs to be collected, described in this article.

    Solution

    Follow step-by-step instructions below to troubleshoot the issue.

    The cloned HDD may become unbootable because of lack of drivers that can be necessary for the target system. In such a case, try to back up the source HDD and restore it to the target HDD using Acronis Universal Restore.
    If you clone a disk with Windows to an external USB hard drive, you will not be able to boot from it. Windows cannot boot from an external USB.
    • If the source machine used IDE mode, try to turn on the IDE mode on the target machine;
    • If the source machine used AHCI mode, try to turn on the AHCI mode on the target machine;
    • Try to perform cloning using Bootable media;
    • If the issue persists, try to fix system bootability following these instructions
      Example:
    • If nothing helps, go to Collect information part;

    Collect information

    The following information has to be collected for further investigation of the issue:

    1. System Report from source and target machines (Make sure that each disk report contains information about disks):
      Acronis True Image: Collecting System Report
      Acronis True Image 2016: Generating System Report
      Acronis True Image 2015: Generating System Report
      Acronis True Image 2014: Generating System Report
    2. Screenshot (photo) of the boot error;
    3. Collect the log of the cloning operation from within Bootable Media by clicking "Save all" button in the "Log" view:
    4. Provide exact description of the entire process: the environment under which the operation has been performed, is important.

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