45806: Acronis True Image: Troubleshooting Mount/Explore Issues in Windows

    Should you experience a problem with mounting and/or exploring backups, please follow these steps to troubleshoot such issues.

    Troubleshooting steps

    Collect information

    The following information has to be collected for further investigation of the issue:

    1. Information about software: its version and build that was used to create the backup.
    2. Information about backup: backup scheme that was used (full/incremental/differential), backup splitting, password protection/encryption, backup location.
    3. If backup is located on a network share/NAS, collect PCAP Log.
    4. Process monitor log (PML).
    5. If mount operation hangs or crashes, collect dump of the crashed process. Proceed as described in Acronis Software: Troubleshooting Application Crashes or Acronis Software: Troublshooting Application Lockups.
    6. System report (Acronis True Image 2019, 2018 and 2017: Collecting System Report, Acronis True Image 2016: Generating System Report, Acronis True Image 2015: Generating System Report or Acronis True Image 2014: Generating System Report).

    With information collected please contact contact Acronis Customer Central



    You are reporting a typo in the following text:
    Simply click the "Send typo report" button to complete the report. You can also include a comment.
    This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
    4 + 1 =
    Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.