If you face any issues when collecting ESX Appliance logs you can use alternative way to get the required directory to your machine.

Windows

1. Run the following command in the ESX Appliance command prompt:

   # /bin/sshd

2. Download the free command-line SCP client (command-line secure file copy) and put it into C:\ :

   http://the.earth.li/~sgtatham/putty/latest/x86/pscp.exe

3. Open Windows command prompt (Start > Run > cmd);
4. Issue the following command:

   C:\> C:\pscp.exe -r root@1.1.1.1:/var/lib/Acronis/ C:\

   where 1.1.1.1 is IP address of your ESX Appliance. Please also note that you can double check its IP address using '/bin/ifconfig' command and root password for ESX Appliance is 'root'.

After you execute the above command the Acronis directory will appear inside C:\.

Linux

1. Run the following command in the ESX Appliance command prompt:

   # /bin/sshd

2. Run the following command from your Linux box:

   scp -r root@1.1.1.1:/var/lib/Acronis/ .

   where 1.1.1.1 is IP address of your ESX Appliance. Please also note that you can double check its IP address using '/bin/ifconfig' command and root password for ESX Appliance is 'root'.

   After you execute the above command, the Acronis directory will appear inside your current working directory.

(!) Please note that Ctrl-Alt key combination is set to release mouse pointer from a virtual machine by default. In this case you need to press Ctrl-Alt-Space-F2 key sequence to send the Ctrl-Alt-F2 signal to the virtual machine.

• Open the vSphere Client and click on the Virtual Appliance;
• Click the Console tab;
• Press Ctrl-Alt-F2 to enter the command prompt;
• Enter the following commands:
• Create a directory to help transfer the log file:

  #mkdir /tmp/mount

• Mount a share:

  #asamba mount <machine> <IP> <sharename> /tmp/mount <username> <password>

  where:

  • <machine> is the name or IP Address of the machine where the network share is;
  • <IP> is the IP Address of the machine where the network share is;
  • <sharename> is the name of the share;
  • <username> is the name of the user (Domain/username);
  • <password> is the user password.

    For example, mount share from machine IP:

    #asamba mount 10.250.144.121 10.1250.144.121 ShareName /tmp/mount UserName Password

• Compress the log files:

  #tar -cvf /tmp/mount/appliancelogs.tar /var/lib/Acronis/

  Note that Acronis is with a capital A

• Unmount the share:

#umount /tmp/mount

Linux shell information

Please note, everything is case sensitive. If your share has a capital letter, make sure to type a capital. When typing /var/lib/Acronis, make sure to write Acronis with a capital A.

Please note, shares will use a forward slash instead of backslash, i.e myshare/mysubFolder/Sub2/file.tar

You can use the ls (LS) command, to list the files in a directory, this is useful to check if the share was mounted properly.

For example, ls /tmp/mount