4568: Collecting Acronis Backup & Recovery 10 Agent for ESX/ESXi Virtual Appliance Logs

    Instructions on how to save the Acronis Agent for ESX/ESXi Virtual Appliance logs to a network share

    This article applies to:

    • Acronis Backup & Recovery 10 Advanced Server - Virtual Edition
    • Acronis Backup & Recovery 11 Virtual Edition

    In Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5 Advanced) you can collect logs from product interface, see Acronis Backup 11.5: Generating System Report

    Introduction

    To troubleshoot issues with the Virtual Appliance, it is recommended to collect Acronis Agent for ESX/ESXi Virtual Appliance logs.

    Solution

    1. Connect to Virtual Appliance from Acronis Backup & Recovery Management Console by going to Connect -> Manage a remote machine;

      To make sure you connect directly to Virtual Appliance, do the following:

      • Connect to your ESX server using VMware VSphere client and select Acronis Virtual Appliance in the list;
      • Note the IP address listed under eth0:

      • Run Acronis Backup & Recovery 10 Management Console and press Manage remote machine. Type in the IP address listed under eth0 on Virtual Appliance and credentials for accessing Virtual Appliance:

    2. Make sure that machine name is shown as localhost-VA. Go to Help and select Collect system information:

    • Or go to Log and select Save all to file.

    If you face any issues when collecting ESX appliance logs via product interface, you can use one of the alternative methods:


     

    More information

    If you have an issue with Acronis Agent for ESX/ESXi Virtual Appliance, contact Acronis Customer Central with a reference to this article and the collected logs.

    See also:

     

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