45631: Acronis Software: Troubleshooting Application Crashes

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    Under specific circumstances software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is the following:

    1. Crash happens.
    2. Support reports crash to developers and provides them crash dumps.
    3. Developers investigate the dumps and find root causes.
    4. Fixes are implemented.

    In order for our development team to troubleshoot a crash, they need process dumps and other logs listed in this article.

    What information needs to be gathered:

    1. Step by step description of the issue

    2. Log of the operation which caused the crash

    3. Crash Dump. Select section corresponding to your operating system.


    4. System report:

    5. With the information collected contact Acronis Customer Central.
    For Service Providers - it is Acronis Service Providers Support Team


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