4500: Connection from Acronis Backup & Recovery 10 Management Console in Linux to Acronis Agent for Linux Fails with "Failed to write credential '(0)' to the set of user credentials"

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Operating Systems: 

You should always start the Acronis Management Console as a user with root privileges

This article applies to:

  • Acronis Backup & Recovery 10 Advanced Server (Agent for Linux)
  • Acronis Backup & Recovery 10 Server for Linux (Standalone)
  • Acronis Backup & Recovery 10 Advanced Server - Virtual Edition (Agent for Linux)

Symptoms

  1. In Linux, you start the Acronis Management Console using the sudo command;
  2. Then you log off and log on back as a user without root privileges;
  3. You start the Acronis Management Console as a user without root privileges and without using the sudo command;
  4. Any attempt to connect to the Acronis Agent for Linux from the Acronis Management Console fails with the following error message:

    Failed to write credential '(0)' to the set of user credentials

Cause

The first start of Acronis Management Console with the sudo command creates the ~/.Acronis directory that can only be accessed by a user with root privileges.

You can connect to Acronis Agent only as a user with root privileges.

Solution

Always start the Acronis Management Console and connect to the Acronis Agent as a user with root privileges.

More information

See also:

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