This issue has been fixed, please update to the latest build. Edit the configuration to fix the issue

This article applies to:

• Acronis True Image 2014

Symptoms

1. You upgrade your Acronis Cloud tariff to have an increased amount of space;
2. After upgrading, attempts synchronize fail with the following message in Windows Event Logs:

   Not enough free space on Acronis Cloud to upload file or folder

   

Cause

This is a known issue with the account's information cache.

Solution

This issue has been fixed, please update to the latest build. 

Workaround:

1. Find and edit the product's configuration file:
   • Sync certificate: \ProgramData\Acronis\SyncAgent\OnlineBackup\SOMEUPPERCASELETTERSANDNUMBERS\user@email\config.xml

     where SOMEUPPERCASELETTERSANDNUMBERS is some uppercase letters and numbers.

2. Open the config.xml file in any text editor (e.g. Notepad);
3. Locate the following tags:

   <DataSizeQuota>
   1234567890
   </DataSizeQuota>

4. And delete these three lines. Save the file.

More information

See also Acronis True Image 2014.