44665: Acronis True Image 2014: Synchronization Fails with "Not enough free space on Acronis Cloud to upload file or folder"

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Last update: Fri, 2016-04-08 16:27

This issue has been fixed, please update to the latest build. Edit the configuration to fix the issue

This article applies to:

  • Acronis True Image 2014

Symptoms

  1. You upgrade your Acronis Cloud tariff to have an increased amount of space;
  2. After upgrading, attempts synchronize fail with the following message in Windows Event Logs:

    Not enough free space on Acronis Cloud to upload file or folder

Cause

This is a known issue with the account's information cache.

Solution

This issue has been fixed, please update to the latest build. 

Workaround:

  1. Find and edit the product's configuration file:
    • Sync certificate: \ProgramData\Acronis\SyncAgent\OnlineBackup\SOMEUPPERCASELETTERSANDNUMBERS\user@email\config.xml

      where SOMEUPPERCASELETTERSANDNUMBERS is some uppercase letters and numbers.

  2. Open the config.xml file in any text editor (e.g. Notepad);
  3. Locate the following tags:

    <DataSizeQuota>
    1234567890
    </DataSizeQuota>

  4. And delete these three lines. Save the file.

More information

See also Acronis True Image 2014.

 

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