44661: Acronis Backup 11.7/11.5: Backup to Unmanaged Vault Fails If XML File Is Corrupt

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Applies to: 

Operating Systems: 

Backup to unmanaged vault fails if the XML file with archive metadata is corrupt

Symptoms

The following conditions are met:

  1. XML file with metadata of an archive in the vault folder (Archive(1).xml) gets corrupted and contains incorrect information or is empty.
  2. Backup to this archive creates a new backup file, but a backup job fails with an error message:

    Command 'Running backup plan 'local'' has failed.
    Additional info:
    --------------------
    Error code: 61
    Module: 309
    LineInfo: 4a8728dc8a1c950f
    Fields: $module : mms_vs_37687
    Message: Command 'Running backup plan 'local'' has failed.
    --------------------
    Error code: 41
    Module: 307
    LineInfo: e6792a5ee190dda7
    Fields: $module : agent_protection_addon_vs_37687
    Message: ProtectCommand: Failed to execute the command.
    --------------------
    Error code: 207
    Module: 161
    LineInfo: b320396adfe3be1
    Fields: IsReturnCode : 1, $module : disk_bundle_vs_37687
    Message: Failed to create an archive in location 'arl:/AF61C72E-D618-4FBA-9EAA-42EB160A6672/D3BDE779-FF55-48CB-971C-014630946431'.
    --------------------
    Error code: 10
    Module: 523
    LineInfo: 7d7836a3246e5afd
    Fields: $module : disk_bundle_vs_37687
    Message: File 'Archive(1).xml' with meta information is corrupted.
    --------------------
    Error code: 1
    Module: 59
    LineInfo: 7d7836a3246e5c38
    Fields: line : 1, column : 4, $module : disk_bundle_vs_37687
    Message: Failed to parse the XML.
    --------------------

  3. New backup is not present in the vault view, but the backup file is present in the vault folder.

Cause

XML file is not updated automatically if it gets corrupted. New information will not be written into the archive metadata and new backups will not be shown in the vault.

Solution

Manually recreate the metadata file by clicking on Refresh button in the vault.

If this does not help, the problem should be investigated further in order to find the root cause for metadata corruption in your environment. Please do the following:

  1. Move the corrupted XML file 'Archive(1).xml' to a temporary folder. The XML file is located in the vault's folder (the folder, where the backup files are stored).
  2. Click on the Refresh button in the vault. New metadata will be created for each chain in the archive (full backup plus its dependencies). (!) Please note that each backup chain gets new name and is displayed as a separate archive. Retention of these backups should be done manually.
  3. Change archive name in the backup plan and run the backup.
  4. Collect the following information and contact Acronis Customer Central:
    - all .xml-files from the vault;
    - output of tree /f /a D:\VaultPath command where VaultPath is the path to your vault;
    - Process Monitor log during retention rules failure, see Collecting Process Monitor Log;
    - System Report from the machine in question: see instruction for Acronis Backup 11.5 Generating System Report, if this fails for any reason, you can use this AcronisInfo Utility

More information

The issue is under investigation.

See also:

 

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