44576: Acronis Backup: SFTP Log

    To obtain SFTP log, please do the following on the machine where the problem occurs (for example, when creation of a centralized vault fails, enable SFTP log on Acronis Management Server machine).

    In Windows:

    1. Run regedit from Start -> Run;
    2. Open the following registry key:

      HKEY_LOCAL_MACHINE\Software\Acronis\DebugLogs registry key. (If the DebugLogs key does not exist, please create it)

    3. Add sftp value (Type: DWORD; Data: 1)
    4. Restart the Managed Machine Service
    5. Reproduce the issue.
    • In Windows 2000/XP/2003 the sftp.log will be created in Documents and Settings\All Users\Application Data\Acronis\DebugLogs folder.
    • In Windows Vista, Windows 7/8/10, Windows Server 2008/2012 the sftp.log will be created in \ProgramData\Acronis\DebugLogs.

    In Linux:

    1. Open Terminal in root or issue sudo su command and type the password when prompted to.
    2. Issue the following command to open Global.config file:
      vi /usr/sbin/acronis_mms
    3. Hit i to enter the editing mode and add the following line after ulimit -s 2048:
        export SFTP_LOG=1
    4. Hit Esc to exit the editing mode.
    5. To exit the editor and save changes, issue the following command:
      :wq
    6. Restart the Agent by issuing this command in Terminal:
      service acronis_mms restart

    In Acronis Virtual Appliance:

    1. Open vSphere client and establish connection to an ESX(i) host or vCenter.
    2. Navigate to the Virtual Appliance and open the Console tab: press CTRL+SHIFT+ALT+SPACE+F1 and then ALT+F2 in Acronis Backup for VMware or  CTRL+SHIFT+ALT+SPACE+F2 in the Virtual Appliance of Acronis Backup Advanced for VMware.
    3. Switch to the Virtual Appliance console.
    4. Issue the following command:

      vi /sbin/autostart

    5. Hit i to enter the editing mode and add the following line after ulimit -s 2048:
        export SFTP_LOG=1
    6. Hit Esc to exit editing mode.
    7. To exit the editor and save changes, issue the following command:
      :wq
    8. Press Alt+F1 to switch back to Virtual Appliance GUI and press the Reboot button to restart the Virtual Appliance.

    See also FTP Log.

     

    Tags: 

    You are reporting a typo in the following text:
    Simply click the "Send typo report" button to complete the report. You can also include a comment.
    CAPTCHA
    This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
    5 + 2 =
    Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.