44410: Acronis Backup 11.5: Multiple Error Messages "There is an error with the virtualization server of type 'Parallels Workstation'" in Logs

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Applies to: 

Operating Systems: 

Last update: Wed, 2016-03-30 16:24

Correct VirtualWare.config

Symptoms

  1. You update Acronis Agent for Linux to Build 37607 or later.
  2. You navigate to the Logs view.
  3. Every minute the following error message appears in the logs:

    Error code: 64
    Module: 83
    LineInfo: d2490998ec005cc9
    Fields: $module : disk_bundle_lx_pic_37607
    Message: There is an error with the virtualization server of type 'Parallels Workstation'.
    --------------------
    Error code: 1
    Module: 0
    LineInfo: 71b8bfe1e576dc39
    Fields: token : /usr/lib/Acronis/VirtualWare/libparallels_wst.so, subtoken : /usr/lib/Acronis/VirtualWare/libparallels_wst.so: cannot open shared object file: No such file or directory, $module : disk_bundle_lx_pic_37607
    Message: Cannot load the dynamic library.
    --------------------
    Event code: 0x00530040+0x00000001

Cause

Issue in the product.

Solution

Do the following to work around this issue:

  1. Open VirtualWare.config in /etc/Acronis.
  2. Remove the following section:

    <key name="ParallelsWorkstation">
    <value name="IsServer" type="TString">
    "1"
    </value>
    <value name="Path" type="TString">
    "/usr/lib/Acronis/VirtualWare/libparallels_wst.so"
    </value>
    <value name="Type" type="TString">
    "9"
    </value>
    </key>

More information

Contact Acronis Customer Central if you have any questions or need assistance.

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