44345: Acronis True Image 2014: Generating System Report

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When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Report at hand

This article applies to:

  • Acronis True Image 2014

Introduction

Generating Acronis System Report lets Acronis Support Engineers have a better insight into the issue you may be experiencing.

Acronis System Report may be both generated in Windows or from Acronis Bootable Media.

Solution

When generated in Windows, it will collect the following information:

  • Acronis folder from Application Data - Log files and other diagnostic information on the installed Acronis products and components;
  • acroreg.reg - Export of registry keys related to Acronis;
  • applog.evt - Windows Event Application log;
  • disks.txt - Information about your hard disks and their structure as detected in Windows. See Acronis Report;
  • groups.txt - Information about the Windows groups that contain the user account;
  • msinfo.nfo - Windows System Information File;
  • oss.txt - Acronis OS Selector report;
  • rights.txt - Export of Windows user rights;
  • schedule.txt - Acronis Scheduler report. See also Acronis Scheduler Manager;
  • syslog.evt - Windows System Log.

When generated from Acronis Bootable Media, it will collect:

  • sysinfo.txt - Information about your hard disks and their structure as detected in Acronis Linux. See Acronis Linux Report;
  • disks.txt - Information about your hard disks and their structure as detected in Windows. See Acronis Report;
  • oss.txt - Acronis OS Selector report. 

More information

With the reports collected, please contact Acronis Customer Central.

See also:

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