43073: Acronis Products: During Backup or Recovery Operation the Hard Drive Is Grayed out When Using Intel Smart Response Technology

Last update: 30-03-2016

During backup or recovery operation the hard drive is grayed out when using Intel Smart Response technology


You have a hard drive that is accelerated by a solid state drive using Intel Smart Response technology (an Intel Rapid Storage Technology caching feature)

The hard drive is grayed out at a backup or recovery operation attempt when using

  • Acronis bootable media
  • Acronis PXE
  • Acronis Startup Recovery Manager

Image restoration to such drive hangs if started from within Windows


This is a limitation in product. Intel Smart Response Technology is not supported


To work around this problem, you need to disable acceleration in the Intel Rapid Storage Technology manager.