During backup or recovery operation the hard drive is grayed out when using Intel Smart Response technology

Symptoms

You have a hard drive that is accelerated by a solid state drive using Intel Smart Response technology (an Intel Rapid Storage Technology caching feature)

The hard drive is grayed out at a backup or recovery operation attempt when using

• Acronis bootable media
• Acronis PXE
• Acronis Startup Recovery Manager

Image restoration to such drive hangs if started from within Windows

Cause

This is a limitation in product. Intel Smart Response Technology is not supported

Solution

To work around this problem, you need to disable acceleration in the Intel Rapid Storage Technology manager.