43073: Acronis Products: During Backup or Recovery Operation the Hard Drive Is Grayed out When Using Intel Smart Response Technology

During backup or recovery operation the hard drive is grayed out when using Intel Smart Response technology

Symptoms

You have a hard drive that is accelerated by a solid state drive using Intel Smart Response technology (an Intel Rapid Storage Technology caching feature)

The hard drive is grayed out at a backup or recovery operation attempt when using

  • Acronis bootable media
  • Acronis PXE
  • Acronis Startup Recovery Manager

Image restoration to such drive hangs if started from within Windows

Cause

This is a limitation in product. Intel Smart Response Technology is not supported

Solution

To work around this problem, you need to disable acceleration in the Intel Rapid Storage Technology manager.

 

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