During backup or recovery operation the hard drive is grayed out when using Intel Smart Response technology
Symptoms
You have a hard drive that is accelerated by a solid state drive using Intel Smart Response technology (an Intel Rapid Storage Technology caching feature)
The hard drive is grayed out at a backup or recovery operation attempt when using
- Acronis bootable media
- Acronis PXE
- Acronis Startup Recovery Manager
Image restoration to such drive hangs if started from within Windows
Cause
This is a limitation in product. Intel Smart Response Technology is not supported
Solution
To work around this problem, you need to disable acceleration in the Intel Rapid Storage Technology manager.