43073: Acronis Products: During Backup or Recovery Operation the Hard Drive Is Grayed out When Using Intel Smart Response Technology

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Applies to: 

Operating Systems: 

During backup or recovery operation the hard drive is grayed out when using Intel Smart Response technology

Symptoms

You have a hard drive that is accelerated by a solid state drive using Intel Smart Response technology (an Intel Rapid Storage Technology caching feature)

The hard drive is grayed out at a backup or recovery operation attempt when using

  • Acronis bootable media
  • Acronis PXE
  • Acronis Startup Recovery Manager

Image restoration to such drive hangs if started from within Windows

Cause

This is a limitation in product. Intel Smart Response Technology is not supported

Solution

To work around this problem, you need to disable acceleration in the Intel Rapid Storage Technology manager.

 

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