To fix the issue, edit Windows Registry or download and replace a DLL file

Symptoms

1. You create a backup of the SQL database using the single-pass option
2. You run the backup;
3. The backup fails with the following error message:

   The value cannot be found

   See full error message:

   Message:
   Command 'Running backup plan 'Backup 08.05.2013 17:47:52'' has failed.
   Additional info:
   --------------------
   Error code: 61
   Module: 309
   LineInfo: 4a8728dc8a1c950f
   Fields: $module : mms_vs_37607
   Message: Command 'Running backup plan 'Backup 08.05.2013 17:47:52'' has failed.
   --------------------
   Error code: 41
   Module: 307
   LineInfo: e6792a5ee190dda7
   Fields: $module : agent_protection_addon_vs_37607
   Message: ProtectCommand: Failed to execute the command.
   --------------------
   Error code: 4353
   Module: 87
   LineInfo: e4fe5c9fd5e63dde
   Fields: $module : aaib_mssql_backuper_vs_37607
   Message: Cannot back up Microsoft SQL databases of instance 'MSSQLSERVER'.
   --------------------
   Error code: 130
   Module: 190
   LineInfo: 8a55ceee4a565406
   Fields: path : Software\Microsoft\Microsoft SQL Server\MSSQL.1\MSSQLServer\Filestream, name : EnableLevel, $module : ArsAgentProvider_vs_37607
   Message: The value cannot be found.

Cause

This is a known issue with Acronis Backup 11.5.

Solution

Fix is available in 38573 or newer product builds.

There are two ways to fix the issue in older product builds:

• Open Windows Registry and create the following key and value:

32-bit HKLM\Software\Microsoft\Microsoft SQL Server\MSSQL.1\MSSQLServer\Filestream with value EnableLevel type DWORD with 0
or 64-bit HKLM\Software\Wow6432\Microsoft\Microsoft SQL Server\MSSQL.1\MSSQLServer\Filestream with value EnableLevel type DWORD with 0
  

• Replace the ArsAgentProvider.dll library with the fixed one:
  1. Download ArsAgentProvider.zip and unpack it;
  2. Open Windows Services (Start-Run -> services.msc) and stop the Acronis Managed Machine Service;
  3. Replace C:\Program files (x86)\Acronis\BackupAndRecovery\ArsAgentProvider.dll with the one you have downloaded at Step 1.
  4. Start the Acronis Managed Machine Service.