41775: Acronis SharePoint Explorer: Database Browsing Fails with "There Was an Error While Trying to Deserialize Parameter"

Database browsing fails with "There was an error while trying to deserialize Parameter"

This article applies to:

  • Acronis SharePoint Explorer for Acronis Backup Advanced

Symptoms

  • You start the Acronis SharePoint Explorer Management Console and connect to Agent;
  • You attempt to browse a database and get an error similar to this:

There was an error while trying to deserialize parameter <databaseInstance>. Please see InnerException for more details.


Cause

The issue is caused by not correctly installed or missing .NET framework components.

Solution

Please download and install Microsoft .NET Framework 3.5 Service Pack 1 to solve this issue.

(!) An update for the .NET Framework 3.5 Service Pack 1 is available. However it is not necessary for the product to work without errors.

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