40648: True Image 2013 by Acronis: Login to Online Backup Fails with "The E-Mail or Password Is Incorrect."

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Last update: 22-11-2013

Login to online backup fails with "The e-mail or password is incorrect."

This article applies to:

  • True Image 2013 by Acronis


You attempt to login to create or execute online backup in True Image 2013 by Acronis. This fails with:

The e-mail or password is incorrect.


The credentials information may be lost during communication with the server.


Please logout first and re-login then in to solve this issue.

More information

See True Image 2013 by Acronis.