40622: True Image 2013 by Acronis: "Failed to add the backup to the backup list. The folder contains a renamed copy of the same backup, or does not contain the last volume of the backup"

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Operating Systems: 

Adding a backup to list or at product start shows error "Failed to add the backup to the backup list. The folder contains a renamed copy of the same backup, or does not contain the last volume of the backup"

This article applies to:

  • True Image 2013 by Acronis

Symptoms

When adding a backup to list or at the automatic search at product start the following error occurs:

Failed to add the backup to the backup list. The folder contains a renamed copy of the same backup, or does not contain the last volume of the backup

Cause

There are several possible causes:

  1. The backup archive is corrupt;
  2. The backup archive is on a network share and the network connection is not available;
  3. The backup archive is on a flash drive/USB hdd and the device is not available;
  4. The backup archive is locked by another process;
  5. The backup archive chain is broken (full backup and incremental or differential backups);

Solution

Check the following solutions:

  1. If the backup archive is corrupt, please follow the steps in Troubleshooting Issues with Corrupt Backups;
  2. If the network connection is not available, please check if your network cable is connected or wlan connection is established. Try to access the backup destination not from within the product;
  3. If the backup is on an external device, please connect it to the machine and ensure, that you have access to the backup location;
  4. When the backup is locked by another process, it is possible that True Image 2013 is currently backing up or validating the backup or the virus scanner is currently scanning the backup. You can wait until the file is not longer blocked or restart the machine in unclear conditions;
  5. When the backup chain is broken, the most common way is to begin a new backup chain with a new name.

More information

See True Image 2013 by Acronis.

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