40514: Acronis Small Office: Cloud Server Backup: Recovery Wizard Does Not Recognize Operating Systems Prepared with Sysprep

Recovery wizard of Acronis Small Office does not recognize operating systems prepared with sysprep

This article applies to:

  • Acronis Small Office: Cloud Server Backup

Symptoms

You have backed up a Windows operating system prepared with Sysprep. For more information see How Sysprep Works.

When you try to recover such a partition or volume, the operating system is not recognized by the recovery wizard. See this screenshot:

Following operation systems are affected:

  • Windows 7
  • Windows 8
  • Windows Server 2008 R2
  • Windows Server 2012

Cause

This is an issue in product.

Acronis is aware of this issue and working to fix this in future. When a new build is available, where this issue is fixed, we will update this article. 

Solution

The usage of Sysprep is not necessary when backing up with Acronis Small Office. You can work around this by using Acronis Universal Restore. See Acronis Universal Restore.

Along with the license of Acronis Small Office, you always have a valid license for Acronis Universal Restore. From the program window, click at the right upper corner on the blue question mark -> About Acronis Small Office Backup:

More information

See Acronis Small Office: Cloud Server Backup.

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