Edit the registry to fix the issue

Symptoms

1. You use Acronis Management Server with enabled vCenter integration;
2. When you disable the integration, you cannot enable it again;
3. Acronis Management Server displays the following error:

   --------------------------------
   Failed to enable VMware vCenter integration.
   --------------------------------
   Details:
   Code: 14,712,835(0xE08003)
   LineInfo: 0xA20120E20D7DA083;

   Module: virtual_center_addon_vs
   Message: Failed to register VMware vCenter that resides on 'vcenter01'.

   Code: 16,285,701(0xF88005)
   LineInfo: 0x88F44F36DA889D54;

   Module: management_server_vs
   Message: Failed to store object access information.

   Code: 16,285,697(0xF88001)
   LineInfo: 0x88F44F36DA889D35;

   Module: management_server_vs
   Message: Specified entry already exists: category 2, acronis\administrator@vcenter01.

Cause

Old vCenter credentials are not correctly deleted from Acronis Management Server.

Solution

1. Stop the Acronis Management Server Service (Start-Run -> services.msc);
2. Run regedit
3. Select the HKEY_USERS sub-tree;
4. Invoke Edit -> Find from menu and specify the following search string Acronis_AMS_ESX. As a result, you should find one or more keys in …/Software/Acronis/CredStorage/.
5. Delete these key(s) (it is recommended to just rename them);
6. Start Acronis Management Server Service.
7. Try enabling the vCenter integration again.

More information

If the issue persists, please do the following:

• Collect Process Monitor Log. See Collecting Process Monitor Log;
• Collect System Report from the Acronis Management Server machine. See Acronis Backup 11.7/11.5: Generating System Report;
• Contact Acronis Customer Central with the collected information and a reference to this article.