Edit the registry to fix the issue
Symptoms
- You use Acronis Management Server with enabled vCenter integration;
- When you disable the integration, you cannot enable it again;
- Acronis Management Server displays the following error:
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Failed to enable VMware vCenter integration.
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Details:
Code: 14,712,835(0xE08003)
LineInfo: 0xA20120E20D7DA083;Module: virtual_center_addon_vs
Message: Failed to register VMware vCenter that resides on 'vcenter01'.Code: 16,285,701(0xF88005)
LineInfo: 0x88F44F36DA889D54;Module: management_server_vs
Message: Failed to store object access information.Code: 16,285,697(0xF88001)
LineInfo: 0x88F44F36DA889D35;Module: management_server_vs
Message: Specified entry already exists: category 2, acronis\administrator@vcenter01.
Cause
Old vCenter credentials are not correctly deleted from Acronis Management Server.
Solution
- Stop the Acronis Management Server Service (Start-Run -> services.msc);
- Run regedit
- Select the HKEY_USERS sub-tree;
- Invoke Edit -> Find from menu and specify the following search string Acronis_AMS_ESX. As a result, you should find one or more keys in …/Software/Acronis/CredStorage/.
- Delete these key(s) (it is recommended to just rename them);
- Start Acronis Management Server Service.
- Try enabling the vCenter integration again.
More information
If the issue persists, please do the following:
- Collect Process Monitor Log. See Collecting Process Monitor Log;
- Collect System Report from the Acronis Management Server machine. See Acronis Backup 11.7/11.5: Generating System Report;
- Contact Acronis Support with the collected information and a reference to this article.