40013: True Image 2013 by Acronis: The Subscription Owner Is Not Signed In - Error in Log

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To fix this start TrueImageMonitor.exe manually

This article applies to:

  • True Image 2013 by Acronis

Symptoms

In True Image 2013 there is the following entry in the product log:

The subscription owner is not signed in

Cause

The Acronis process TrueImageMonitor is not started for an unknown reason.

Solution

  1. To work around this issue, do the following:
  2. Start Windows Explorer and navigate to C:\Program Files\Acronis\TrueImageHome
  3. There run the TrueImageMonitor.exe file.

You can also check if TrueImageMonitor is started by invoking Windows Task Manager (Ctrl-Shift-Esc), and looking up TrueImageMonitor.exe on the Processes tab:

More information

See True Image 2013 by Acronis.

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