39913: Plugin Error "Failed to Connect to Server" when using Internet Explorer on Windows

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Summary:

This article describes how to resolve the "Failed to Connect to server; FILES COMMAND not found" error that occurs with MassTransit plugin. This error only occurs when MTWeb is running on HTTPS. Additionally the error is encountered only when using Internet Explorer on Windows.

Description:

Problem:

Users receive "Failed to connect to server; FILES COMMAND not found" error after logging into MTWeb using Internet Explorer on Windows.

Symptoms:

The problem occurs when MTWeb is running on IIS using HTTPS.

Resolution:

Take following steps to solve this problem:
1. Open the "php.ini" file located in the %systemroot%\WINDOWS folder for editing.
2. Change the "session.cache_limiter" variable to be blank as shown below: session.cache_limiter =
3. Save and close the file.
4. Restart IIS.
5. Attempt to log in to MTWeb using Internet Explorer on Windows.
6. The MassTransit Plugin should work without any errors.

For more information, please consult the MTWebConfiguration document located at http://support.grouplogic.com/?page_id=70.

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