39803: Acronis Files Connect: account authentication with multiple domains

Summary:

A network containing more than one domain may experience problems with user authentication. If there is both a "Marketing" and a "Finance" domain, Acronis Files Connect (formerly ExtremeZ-IP) will default to authenticate the account against the primary domain of the server on which it is running. If the user accounts are not located in the same domain as the server, the Mac users will not be able to log in to Acronis Files Connect successfully. In other words, accounts that are being authenticated under the incorrect domain name will cause this issue.

Acronis Files Connect supports Microsoft networking domains, including Active Directory. If the server is a member of a domain, then the user name you supply must be either a member of the the local accounts primary domain, or a trusted domain. When you connect to an Acronis Files Connect server from the Mac, you normally enter your user name and password. Acronis Files Connect will then use the information you entered to authenticate against the server's local accounts and then unless you use the domain\username notation against the primary domain of the server. If the account used is in a different domain than the server on which Acronis Files Connect is running then the accounts will not be found.

Description:

Acronis Files Connect version 5 solves this problem by adding support for multiple default domain names in the registry (one per line).

Check out the Acronis Files Connect Administrator "Help" where you can use the "copy key name" feature to help you easily add registry keys.

DefaultDomainName

Description: DefaultDomainName allows for the specification of a default domain - enabling this key will force all logins to default to a particular domain.

Default: Off (blank string)
Type: Multi- String
Refreshable: Yes

To create this key:

  1. Start> Run> regedit
  2. Navigate to the following folder: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ExtremeZ-IP\Parameters4\Refreshable
  3. Edit> New> Multi-String Value
  4. Name the key: DefaultDomainName (if you paste this make sure there is no space at the end)
  5. Double click on DefaultDomainName and enter the name of the domain you would like to set as the default under "Value data"
  6. This key will take effect when the "refresh registry" button is clicked on the settings dialog of the Acronis Files Connect Administrator or when the service is re-started

For Acronis Files Connect version 4 the simplest solution is to specify authentication against a specific domain by prefixing the user name with the domain name and a backslash ('\'). For example, to authenticate using the account "rob" from the "MARKETING" domain, you would enter "MARKETING\rob" in the user name portion of your AFP client logon. However, if all accounts should be authenticated against an alternative domain, you can force logins to default to a particular domain by adding the DefaultDomainName registry key. This has the same effect as prefacing the username with that domain.

DefaultDomainName

Default: (blank string)
Type: String
Refreshable: Yes
To create this key:

  1. Start> Run> regedit
  2. Navigate to the following folder: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ExtremeZ-IP\Parameters4\Refreshable
  3. Edit> New> String Value
  4. Name the key: DefaultDomainName (if you paste this make sure there is no space at the end)
  5. Double click on DefaultDomainName and enter the name of the domain you would like to set as the default under "Value data"
  6. This key will take effect when the "refresh registry" button is clicked on the settings dialog of the Acronis Files Connect Administrator or when the service is re-started

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