39736: Manually Register MassTransit Web Assistant (Windows)

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Summary:

This document outlines the process that users may follow to manually 'register' the MassTransit Web Assistant on Windows platforms.

This process is only necessary if the MassTransit Web Assistant has successfully installed, but will not instantiate when attempting to transfer files via web browser.

Description:

In certain circumstances, it may be necessary to manually 'register' the MassTransit Web Assistant, despite a seemingly successful installation of the assistant. In such cases, the installer successfully copies the web assistant files to the proper SYSTEM location, but the Web Assistant will not launch when a web file transfer is initiated.

In these cases, the following manual registration process should be followed:

  1. From the Windows Start menu bar, select Start > Run...
  2. When the 'Run' dialog appears, type 'CMD' (without quotes) in the 'Open:' field and click OK.
  3. At the command prompt window, type: cd C:\WINDOWS\SYSTEM32\GLI\MTWebClient
  4. From within that same command prompt window, issue the following command: regsvr32 WebClient.dll

A dialog box should appear, indicating that the registration process has completed. At this point, it is recommended that the user attempt to connect to the MassTransit Remote Administration site to confirm that the Web Assistant instantiates properly.

In certain circumstances, the registration process may fail with the error code 8007007e, which indicates that another instance of WebClient.dll exists on the machine. If this error message is received, perform the following procedure:

  1. Using the Windows search command, look for 'Files or Folders...' that contain the name WebClient.dll.
  2. After the search function has completed, the search dialog should return path of the duplicate DLL file.
  3. Open another command prompt using the process listed above, and use the cd command to navigate to the path of the duplicate DLL file.
  4. Within that directory, issue the following command: regsvr32 /u WebClient.dll
    • At the command prompt window, type: cd C:\WINDOWS\SYSTEM32\GLI\MTWebClient
    • From within that same command prompt window, issue the following command: regsvr32 WebClient.dll
    • Then, within the command prompt window, also issue the following command: Assistant.exe -regserver

When this command completes, you will be returned to the command prompt. A success message will not be displayed. It is recommended that the user attempt to connect to the MassTransit Remote Administration site to confirm that the Web Assistant instantiates properly.

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