39530: Acronis Backup Advanced 11.7/11.5: Collecting Cluster Logs

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    Last update: 04-09-2019

    In some cases cluster logs are required for investigation. To get the required logs, please follow the steps in the Solution section of this article.

    These solutions can be applied to Microsoft Windows Server 2003 and 2008 within a cluster. You can use one of the two provided methods to collect the logs:

    1. Method 1: On each node where the issue occurred open a command line to collect logs:
      1. Hit Win+R and type cmd and click on OK;
      2. At the command line type: cluster log /g and hit Enter;
      3. By default, the created log is saved to %windir%\Cluster\Reports\cluster.log.
    2. Method 2: On one of the cluster nodes open a command line to collect logs from all nodes of the cluster:
      1. Hit Win+R and type cmd and click on OK;
      2. At the command line type: cluster YourClusterName log /gen /copy:"C:\Temp\cluster.log" and hit Enter;
      3. The created report is saved to the defined folder with the defined log name ("C:\Temp\cluster.log").

    Please create a compressed archive of your information and contact Acronis Support with a reference to this article.

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