39359: Acronis Files Connect has detected an incompatible version of the Bonjour Service

Cause

Acronis Files Connect (formerly ExtremeZ-IP) uses Bonjour service advertisements to allow OS X client computers to see Acronis Files Connect volumes in the Connect to Server dialog and print queues in the Print Center.

As of Acronis Files Connect 8.0.1, version 3.0.0x10 of the Windows Bonjour Service is required, so this error will occur if an old version of the service is already installed on the server.

 

Solution

  • If Bonjour is not required, you can set Acronis Files Connect not to use it. In the Acronis Files Connect Administrator utility, click the Settings button. Select the Service Discovery tab and uncheck both the File and Print checkboxes for Bonjour.
  • If Bonjour service advertisements are required and you have an older version of Bonjour already installed on your server, perhaps by another software package that also uses Bonjour service advertisement, you will first need to upgrade to Acronis Files Connect 8.0.5, then determine if your other software package is compatible with Bonjour version 3.0.0.10.

To switch to using Bonjour 3.0.0.10, open a command prompt and navigate to

“C:\Program Files (x86)\Bonjour” (This is where Bonjour is installed by default)

Then enter the command

mdnsresponder -remove

This will remove the installed service for the legacy Bonjour installation. Within a few minutes Acronis Files Connect will automatically install a new Bonjour service for our included Bonjour 3.0.0.10 installation.

  • If these options do not resolve any issues, please open a new support case here.

 

Tags: 

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
1 + 0 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.