38941: True Image Lite 2013 by Acronis: Generating System Report

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When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Report at hand

This article applies to:

  • True Image Lite 2013 by Acronis

Introduction

Generating Acronis System Report lets Acronis Support Engineers have a better insight into the issue you may be experiencing.

Solution

  1. Start the product and click the blue question mark and select Generate system report:

  2. During report creation, you will see this screen:
  3. Generating the report may take a while. Once done, it will show you the items generated and prompt to save the report:

  4. Click Save to save the report:

    The report will be saved in a .zip file. The name of the report will be AcronisSystemReport.zip.

More information

With the reports collected, please contact Acronis Customer Central.

Acronis System Report collects the following information:

  • Acronis folder from Application Data - Log files and other diagnostic information on the installed Acronis products and components;
  • acroreg.reg - Export of registry keys related to Acronis;
  • applog.evt - Windows Event Application log;
  • disks.txt - Information about your hard disks and their structure as detected in Windows. See Acronis Report;
  • groups.txt - Information about the Windows groups that contain the user account;
  • msinfo.nfo - Windows System Information File;
  • oss.txt - Acronis OS Selector report;
  • rights.txt - Export of Windows user rights;
  • schedule.txt - Acronis Scheduler report. See also Acronis Scheduler Manager;
  • syslog.evt - Windows System Log.

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