3836: Acronis Bootable Media Boots into Garbled or Low Resolution GUI

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Last update: 26-02-2018

Download an ISO image from the Acronis website, burn it to a CD/DVD, and issue a special command to get the proper screen resolution

This article applies to:

  • Acronis Software


  • You boot from Acronis Bootable Media;
  • When booted, the Graphical User Interface (GUI) is garbled or of low resolution.


Acronis Bootable Media of Acronis True Image Home failed to correctly detect the video card.


  1. Hit F11 when booted from Acronis Bootable Media (on the selection screen) and in the command-line window enter the following:


  2. This will give a list of all available graphic modes:

  3. Type in the one that suits you best and hit Enter;
  4. After you boot into the '#' prompt please issue the /bin/product command to start the GUI.

More information

Once you know the video mode that suits best, next time you boot you can enter the mode's ID instead of vga=ask. This will boot straight into the selected mode.

For example


Here is a quick resolution value reference table:

  Screen Resolution
640x480 800x600 1024x768 1280x1024
Color Quality 256 0x301 0x303 0x305 0x307
32k 0x310 0x313 0x316 0x319
64k 0x311 0x314 0x317 0x31A
16M 0x312 0x315 0x318 0x31B
  Command value


More information

As workaround, you can use a WinPE media.