There is a native and simple way to collect dumps in Windows 8, Windows 7 and Windows Server 2008 R2

Introduction

If an Acronis application crashes, you can use Windows Error Reporting (WER) to collect dumps.

Solution

1. Open the Windows registry editor: Hit Win-R and type in regedit
2. Navigate to following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting
3. (optional) Back up Windows Error Reporting key as a precaution: right-click the Windows Error Reporting key, select Export and save the .reg file in a safe location.
4. Select the Windows Error Reporting key and create a new key named LocalDumps if it is not there already;
5. In LocalDumps key, create three registry values as mentioned below:
   • DumpFolder Registry Value
   • Right click in the blank area on the right side and select New > Expandable String Value
   • Name it as DumpFolder
   • Double click it and enter %LOCALAPPDATA%\CrashDumps in the Value data field
   • DumpCount Registry Value
   • Right click in the blank area on the right side and select New > DWORD (32-bit) value
   • Name it as DumpCount
   • Double click it and enter 10 in the Value data field
   • DumpType Registry Value
   • Right click in the blank area on the right side and select New > DWORD (32-bit) value
   • Name it as DumpType
   • Double click it and enter 2 in the Value data field
6. Reproduce the crash of the software and collect the related .dmp file with the software name

More information

See also:

• Creating a Userdump
• Creating Dr. Watson Crash Dumps
• Creating Windows Memory Dumps