You may be asked by Acronis Support to export your logs with the error from Acronis Backup for issue investigation.

You can also export the error prior to contacting Acronis Support to save time.

How to export Logs from Acronis Bootable Media:

1. Start Acronis bootable media and connect to local machine;
2. Click on Navigation -> Logs:
   
3. Click on Save all to file:
   
4. Define the destination for the log file and press OK:
   

How to export Logs from Acronis Management Console:

1. Open the Acronis Management Console and connect to local Agent or Acronis Management Server;
2. Click in the navigation tree on the left panel or via Navigation on Log:
   
3. Click at Display and change to from Acivities to Events. Then you can save all by clicking on Save all to file or Save selected to file:
   
4. Define the destination for the log file and press OK:
   

Please provide this information to Acronis Support.

See also:

• Acronis Backup 11.7/11.5: Generating System Report
• Getting Support through Acronis Website