37286: MSI Installation of Acronis Product Fails with "_USRCUSTACT_MsiManagedMachineServicePrepn_ManagedMachineService"

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Last update: Thu, 2017-07-13 13:19

Installation of Acronis Product Fails with with "_USRCUSTACT_MsiManagedMachineServicePrepn_ManagedMachineService" in MSI log. Repair WMI and restart installation.

Introduction

Installation of Acronis Product Fails with with "_USRCUSTACT_MsiManagedMachineServicePrepn_ManagedMachineService" install Error in the lines preceding "Return value 3",

Solution

Installation log example:

MSI Cut Log

...
MSI (s) (0C!C4) [09:05:28:056]: Creating MSIHANDLE (5911) of type 790531 for thread 3268
1: MSIGEN:amsi::CheckForUpgradeMode: upgrade mode disabling...
MSI (s) (0C!C4) [09:05:28:056]: Closing MSIHANDLE (5911) of type 790531 for thread 3268
MSI (s) (0C!C4) [09:05:28:056]: Creating MSIHANDLE (5912) of type 790531 for thread 3268
1: MsiManagedMachineServicePrepn:GetMmsDmlDatabasePath: operation started.
MSI (s) (0C!C4) [09:05:28:056]: Closing MSIHANDLE (5912) of type 790531 for thread 3268
MSI (s) (0C!C4) [09:05:28:056]: Creating MSIHANDLE (5913) of type 790531 for thread 3268
1: MsiManagedMachineServicePrepn:GetMmsDmlDatabasePath: operation completed successfully.
MSI (s) (0C!C4) [09:05:28:056]: Closing MSIHANDLE (5913) of type 790531 for thread 3268
MSI (s) (0C:4C) [09:05:28:103]: Closing MSIHANDLE (5448) of type 790542 for thread 3032
1: MsiManagedMachineServicePrepn:SaveConfiguration: started
Action ended 09:05:28: _USRCUSTACT_MsiManagedMachineServicePrepn_ManagedMachineService. Return value 3.
Action ended 09:05:28: INSTALL. Return value 3.
...

This error indicates, that the WMI configuration is corrupted and needs to be fixed as described:

Diagnose and troubleshoot WMI issues on the machine with the Acronis Agent. See:

As a last resort, you may refer to the following web page describing the process of rebuilding WMI repository:

More information

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