37279: True Image 2013 by Acronis: BSOD on Adding a New Disk with ShadowProtect Installed

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True Image 2013 is incompatible with ShadowProtect

This article applies to:

  • True Image 2013 by Acronis

Symptoms

  1. You have both True Image 2013 and StorageCraft's ShadowProtect installed on the same system;
  2. On an attempt to add a new disk using True Image 2013, the system BSODs:

Cause

True Image 2013 is incompatible with StorageCraft's ShadowProtect.

Solution

As a workaround, please uninstall ShadowProtect.

More information

See also True Image 2013 by Acronis.

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