36698: Acronis Snap Deploy 4: Deployment from Virtual Disk Format VHDX Fails with Error “Failed to Open Image”

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Deployment from virtual disk Format vhdx fails with error “Failed to Open Image”. To work around this issue use master image creator

This article applies to:

  • Acronis Snap Deploy 4

Symptoms

If you try using a virtual disk from type vhdx as source for your deployment, you receive this error message:

Failed to Open Image


(!) Renaming your file from extension .vhdx to .vhd does not change this behavior.

Cause

Windows 8 and Windows Server 2012 introduced a new format for virtual hard drive. It has the extension *.vhdx. Currently Acronis Snap Deploy 4 cannot use this file as source for deployment.

Solution

To work around this issue, please use the Acronis Master Image Creator to create a image from the machine.

More information

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