36647: Acronis Snap Deploy: Deployment Fails If Jumbo Frame Property Is Enabled on Machine with OS Deploy Server

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Applies to: 

Last update: 02-07-2021

When Jumbo Frame feature is enabled in network adapter of machine, where OS Deploy Server is installed, the deployment will fail. To solve this issue, disable this feature in Windows

Symptoms

When Jumbo Frame feature is enabled in network adapter of machine, where OS Deploy Server is installed, the deployment will fail with an error similar to this:

<event code="1" id="20" level="4" line_tag="0x9C5A16066A60D4FF"
message="Host '192.168.81.129' has failed the deployment." module="52" time="1334747349"> <error>AQEANAD/1GBqBhZanEhvc3QgJzE5Mi4xNjguODEuMTI5JyBoYXMgZmFpbGVkIHRoZSBkZX
Bsb3ltZW50LgAkbW9kdWxlAFdDOlxQcm9ncmFtIEZpbGVzICh4ODYpXENvbW1vbiBGaWxlc1x
BY3JvbmlzXEFnZW50XG9zZF9zZXJ2ZXIuZGxsAAAMADMAZqfbu1EXfJcAAA==</error>
</event>

Cause

This is a issue in product.

Solution

You can work around this issue by deactivating the Jumbo Frame option in the network adapter on machine with OS Deploy Server on it.

Follow these steps:

  1. Go to Start -> Control Panel -> Device Manager;
  2. Navigate to the network adapter -> right click on the name -> Properties -> Jumbo Frame -> set the value to disabled and press OK.

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