36474: Acronis Backup 11.5: Bootable Media Does Not Show Backups Created from Previous Version

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When trying to recover a backup created using a previous version, the backup archive is not shown in bootable media. To solve this issue, click on refresh.

Symptoms

  1. You have a backup archive created with a previous version (Acronis Backup & Recovery 10, Acronis True Image Echo);
  2. You are using Acronis Bootable Media from Acronis Backup 11.5 (Acronis Backup & Recovery 11.5) or Acronis Backup & Recovery 11 and want to recover this machine;
  3. When choosing the folder that contains the backup archive, the backup is not shown:

Cause

Starting from Acronis Backup & Recovery 11 there is metadata created with the backup archive. This metadata is not created in previous versions. Because of this behavior, the backup archive will not be displayed automatically when browsing a backup location from Acronis Bootable Media.

Solution

You need to click on the Refresh button after selecting the backup location:

The metadata will be recreated and Acronis Backup 11.5 (Acronis Backup & Recovery 11.5) or Acronis Backup & Recovery 11 will be able to detect the archives and show them in list:

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