36429: Acronis Software: exclude program folders and executables from antivirus and other security programs

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    Last update: 27-10-2022

    In some situations, a security program like virus scanner or other security suites blocks the functionality of the product. You can solve such issues by adding program folders or executable to exclusion or to whitelist.

    After adding Acronis software components/folders to security program exclusions list, is vital to restart all Acronis services to sync up the changes. If services are not restarted, then security program may continue blocking Acronis components.

    Solution for Acronis Cyber Protect 15

    Please add following program folders to your list of exclusion or white list:

    C:\Program Files\Acronis\
    C:\Program Files\Common Files\Acronis\
    C:\ProgramData\Acronis\ (for Windows Vista, 7, 2008, 8, 10, 2012, 2016)
    C:\Documents and Settings\All Users\Application Data\Acronis (for Windows XP, 2003)

    For x64 systems:

    C:\ProgramData\Acronis
    C:\Program Files (x86)\Acronis
    C:\Program Files (x86)\Common Files\Acronis
    C:\Program Files\Acronis
    C:\Program Files\Common Files\Acronis

    If you need to define executables manually, please see this list:

    C:\Program Files\Acronis\ARSM\acronis_tape_hcl.exe
    C:\Program Files\Acronis\ARSM\tapes_info.exe
    C:\Program Files\Acronis\ARSM\tape_ctl.exe
    C:\Program Files\Acronis\BackupAndRecovery\asz_helper.exe
    C:\Program Files\Acronis\BackupAndRecovery\mms.exe
    C:\Program Files\Acronis\BackupAndRecovery\schedmgr.exe
    C:\Program Files\Acronis\BackupAndRecovery\tibxread.exe
    C:\Program Files\Acronis\CommandLineTool\acrocmd.exe
    C:\Program Files\Acronis\CyberProtect\cyber-protect-service.exe
    C:\Program Files\Acronis\CyberProtect\remediation.exe
    C:\Program Files\Acronis\CyberProtect\system_monitor_tool.exe
    C:\Program Files\Acronis\DmlHost\dml_host.exe
    C:\Program Files\Acronis\PermissionTool\permission_tool.exe
    C:\Program Files\Acronis\PyShell\python.exe
    C:\Program Files\Acronis\PyShell\bin\acropsh.exe
    C:\Program Files\Acronis\RegisterAgentTool\register_agent.exe
    C:\Program Files\Acronis\RemoteInstall\acroinst2.exe
    C:\Program Files\Acronis\TrayMonitor\MmsMonitor.exe
    C:\Program Files\Acronis\UpgradeTool\upgrade_tool.exe
    C:\Program Files\Common Files\Acronis\ActiveProtection\active_protection_service.exe
    C:\Program Files\Common Files\Acronis\AdvReport\systeminfo.exe
    C:\Program Files\Common Files\Acronis\Agent\aakore.exe
    C:\Program Files\Common Files\Acronis\Agent\bin\adp-agent.exe
    C:\Program Files\Common Files\Acronis\Agent\bin\adp-rest-util.exe
    C:\Program Files\Common Files\Acronis\Agent\bin\caching-reg-unit.exe
    C:\Program Files\Common Files\Acronis\Agent\bin\grpm-sync-unit.exe
    C:\Program Files\Common Files\Acronis\Agent\bin\scan-agent.exe
    C:\Program Files\Common Files\Acronis\Agent\bin\sh-inventory.exe
    C:\Program Files\Common Files\Acronis\Agent\bin\task-manager.exe
    C:\Program Files\Common Files\Acronis\Agent\bin\updater.exe
    C:\Program Files\Common Files\Acronis\BackupAndRecovery\Uninstaller.exe
    C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\act.exe
    C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\dml_dump.exe
    C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\dml_migration.exe
    C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\dml_update.exe
    C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\logmc.exe
    C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\service_process.exe
    C:\Program Files\Common Files\Acronis\BackupAndRecoveryAgent\AutoPartNt.exe
    C:\Program Files\Common Files\Acronis\CDRecord\cdrecord2.exe
    C:\Program Files\Common Files\Acronis\CDRecord\growisofs.exe
    C:\Program Files\Common Files\Acronis\CDRecord\readcd.exe
    C:\Program Files\Common Files\Acronis\MediaBuilder\MediaBuilder.exe
    C:\Program Files\Common Files\Acronis\Utils\acronis_encrypt.exe
    C:\Program Files (x86)\Common Files\Acronis\Agent\spawn.exe
    C:\Program Files (x86)\Common Files\Acronis\FileProtector\file_protector_control.exe
    C:\Program Files (x86)\Common Files\Acronis\FileProtector64\file_protector_control.exe
    C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe
    C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedul2.exe
    C:\Program Files (x86)\Common Files\Acronis\TibMounter\tib_mounter_monitor.exe
    C:\Program Files (x86)\Common Files\Acronis\TibMounter64\tib_mounter_service.exe
    C:\Program Files (x86)\Common Files\Acronis\VssRequestor64\vss_requestor.exe

     

    Solution for Acronis Cyber Backup 12.5 and 12

    Please add following program folders to your list of exclusion or white list:

    C:\Program Files\Acronis\
    C:\Program Files\Common Files\Acronis\
    C:\ProgramData\Acronis\ (for Windows Vista, 7, 2008, 8, 10, 2012, 2016)
    C:\Documents and Settings\All Users\Application Data\Acronis (for Windows XP, 2003)

    For x64 systems:

    C:\ProgramData\Acronis
    C:\Program Files (x86)\Acronis
    C:\Program Files (x86)\Common Files\Acronis
    C:\Program Files\Acronis
    C:\Program Files\Common Files\Acronis

    If you need to define executables manually, please see this list:
    C:\Program Files\Common Files\Acronis\ActiveProtection\active_protection_service.exe
    C:\Program Files (x86)\Сommon Files\AcronisSchedule2\schedul2.exe
    C:\Program Files (x86)\Common Files\Acronis\TibMounter64\tib_mounter_service.exe
    C:\Program Files\Acronis\AMS\ManagementServer.exe
    C:\Program Files\Acronis\AMS\SyncMachines.exe
    C:\Program Files\Acronis\ARSM\arsm.exe
    C:\Program Files\Acronis\BackupAndRecovery\mms.exe
    C:\Program Files\Acronis\LicenseServer\acronis_license_service.exe
    C:\Program Files\Acronis\TrayMonitor\MmsMonitor.exe
    C:\Program Files\Acronis\WebServer\ams_web_service.exe
    C:\Program Files\Acronis\ZmqGw\zmqgw.exe

    C:\Program Files\Common Files\Acronis\Agent\agent.exe (this executable only exists in builds before Update 4)
    C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe (in builds before 14330)
    C:\Program Files\Common Files\Acronis\TibMounter\tib_mounter_service.exe (in builds before 14330)

    For virtual machines, additionally add: %APPDATA%\Local\Temp\AcronisGuestService\app_backup.exe

     

    Solution for Acronis Cyber Protect Cloud, Acronis Cyber Backup Cloud

    Windows

    C:\Program Files\BackupClient\
    C:\Program Files\Common Files\Acronis\
    C:\ProgramData\Acronis\ (for Windows Vista, 7, 2008, 8, 10, 2012, 2016)
    C:\Documents and Settings\All Users\Application Data\Acronis (for Windows XP, 2003)

    For x64 systems:

    C:\ProgramData\Acronis
    C:\Program Files (x86)\Common Files\Acronis
    C:\Program Files\BackupClient
    C:\Program Files\Common Files\Acronis

    If you need to define executables manually, please see this list:

    C:\Program Files (x86)\Common Files\Acronis\Agent\agent.exe
    C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedul2.exe
    C:\Program Files (x86)\Common Files\Acronis\TibMounter64\tib_mounter_service.exe
    C:\Program Files\BackupClient\BackupAndRecovery\mms.exe
    C:\Program Files\BackupClient\TrayMonitor\MmsMonitor.exe
    C:\Program Files\Common Files\Acronis\Agent\aakore.exe

    For virtual machines, additionally add: %APPDATA%\Local\Temp\AcronisGuestService\app_backup.exe  

    macOS

    Acronis files are located under the following paths:

    /Library/Application Support/Acronis/
    /Library/Application Support/BackupClient/Acronis/
    /Applications/Cyber Protect Monitor.app/
    /Applications/Rescue Media Builder.app/
    /Applications/Utilities/Cyber Protect Agent Assistant.app/

    Note: “Cyber Protect Agent Assistant.app” and “Cyber Protect Monitor.app” are the names currently used. Double-check if you are not using the latest version.

    Linux

    Acronis files are located under the following paths

    /var/lib/Acronis
    /etc/Acronis
    /usr/lib/Acronis
    A separate folder for scripts (for example for WebCP protection plans in WHM\CPanel integrations):
    /usr/bin/acronis_*

    Acronis also stores logs in the following folders:
    /var/log/Acronis
    /opt/acronis/

    Solution for Acronis Snap Deploy 5

    Please add the following program folders to your list of exclusions or white list:

    For x32 systems:

    C:\Program Files\Acronis\
    C:\Program Files\Common Files\Acronis\
    C:\ProgramData\Acronis\ (for Windows Vista, 7, 2008, 8, 10, 2012, 2016)
    C:\Documents and Settings\All Users\Application Data\Acronis (for Windows XP, 2003)

    For x64 systems:

    C:\ProgramData\Acronis
    C:\Program Files (x86)\Acronis
    C:\Program Files (x86)\Common Files\Acronis
    C:\Program Files\Acronis
    C:\Program Files\Common Files\Acronis

    Solution for Acronis Backup 11.7/11.5/11/10

    Please add following program folders to your list of exclusions or white list:

    C:\Program Files\Acronis\
    C:\Program Files\Common Files\Acronis\
    C:\Program Files (x86)\Acronis\ (for x64 Windows)
    C:\Program Files (x86)\Common Files\Acronis\ (for x64 Windows)
    C:\ProgramData\Acronis\ (for Windows Vista, 7, 2008, 8, 10, 2012, 2016)
    C:\Documents and Settings\All Users\Application Data\Acronis (for Windows XP, 2003)

    If you need to define executables manually, please see this list:

    (!) In x64 systems the below paths start with C:\Program Files (x86)\ (instead of C:\Program Files\ => e.g. C:\Program Files (x86)\Common Files\Acronis\Agent\agent.exe)

    C:\Program Files\Common Files\Acronis\Agent\agent.exe
    C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\act.exe
    C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\service_process.exe
    C:\Program Files\Acronis\BackupAndRecovery\mms.exe
    C:\Program Files\Acronis\BackupAndRecovery\BackupAndRecoveryMonitor.exe
    C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
    C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
    C:\Program Files\Acronis\ARSM\arsm.exe
    C:\Program Files\Acronis\TrayMonitor\TrayMonitor.exe
    C:\Program Files\Acronis\Timounter\TimounterMonitor.exe
    C:\Program Files\Acronis\BackupAndRecoveryConsole\ManagementConsole.exe
    C:\Program Files\Acronis\AMS\ManagementServer.exe
    C:\Program Files\Acronis\StorageNode\StorageServer.exe

    Solution for Acronis Cyber Protect Home Office/Acronis True Image

    Add the following files/folders to the exclusions/white list of the antivirus/security software (for Windows Defender see instructions here):

    1) the path to the installation file of Acronis Cyber Protect Home Office/Acronis True Image, if the problem is with installing the software

    2) the folders where the program's executable and configuration files are located. 

    Note that the folder C:\ProgramData is hidden in Windows Explorer by default. In order to see it you need to enable displaying of hidden files and folders under Start - Control Panel - Appearance and Personalization - File Explorer Options - View - Show hidden files, folders and drives.

    64-bit Windows 7, 8, 10:

    C:\Program Files (x86)\Acronis
    C:\Program Files (x86)\Common Files\Acronis
    C:\Program Files (x86)\Common Files\Acronis\TrueImageHome
    C:\ProgramData\Acronis

    32-bit Windows 7, 8, 10:

    C:\Program Files\Acronis
    C:\Program Files\Common Files\Acronis
    C:\ProgramData\Acronis

    32-bit Window XP SP3:

    C:\Program Files\Acronis
    C:\Program Files\Common Files\Acronis
    C:\Documents and Settings\All Users\Application Data\Acronis

    Windows Vista and 64-bit Windows XP:

    N/A (these operating systems are not supported by Acronis True Image)

    3) If the security software still blocks Acronis True Image functionality after adding folders to exclusions, you also need to whitelist the product executables located in these folders. 

    Solution for Acronis Disk Director 12.5

    Add the following files/folders to the exclusions/white list of the antivirus/security software:

    1) the path to the installation file of Acronis Disk Director, if the problem is with installing the software

    2) the folders where the program's executable and configuration files are located.:

    C:\ProgramData\Acronis\ (for Windows Vista, 7, 2008, 8, 10, 2012, 2016)
    C:\Documents and Settings\All Users\Application Data\Acronis  (for Windows XP, 2003)

    x32 system:

    • C:\Program Files\Acronis\
    • C:\Program Files\Common Files\Acronis\

    x64 system

    • C:\Program Files (x86)\Acronis\
    • C:\Program Files (x86)\Common Files\Acronis\

    More information

    Please find below references for setting up exclusions in popular security products:

    See also: 

    Acronis Backup 11.7/11.5: Windows Services and Processes
    Acronis Backup & Recovery 10: Windows Processes and Services
    Acronis Management Console: Connection Fails if ESET NOD32 is Installed

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