In some situations, a security program like virus scanner or other security suites blocks the functionality of the product. You can solve such issues by adding program folders or executable to exclusion or to whitelist.
Solution for Acronis Cyber Protect 15
Please add following program folders to your list of exclusion or white list:
C:\Program Files\Acronis\
C:\Program Files\Common Files\Acronis\
C:\ProgramData\Acronis\ (for Windows Vista, 7, 2008, 8, 10, 2012, 2016)
C:\Documents and Settings\All Users\Application Data\Acronis (for Windows XP, 2003)
For x64 systems:
C:\ProgramData\Acronis
C:\Program Files (x86)\Acronis
C:\Program Files (x86)\Common Files\Acronis
C:\Program Files\Acronis
C:\Program Files\Common Files\Acronis
If you need to define executables manually, please see this list:
C:\Program Files\Acronis\ARSM\acronis_tape_hcl.exe
C:\Program Files\Acronis\ARSM\tapes_info.exe
C:\Program Files\Acronis\ARSM\tape_ctl.exe
C:\Program Files\Acronis\BackupAndRecovery\asz_helper.exe
C:\Program Files\Acronis\BackupAndRecovery\mms.exe
C:\Program Files\Acronis\BackupAndRecovery\schedmgr.exe
C:\Program Files\Acronis\BackupAndRecovery\tibxread.exe
C:\Program Files\Acronis\CommandLineTool\acrocmd.exe
C:\Program Files\Acronis\CyberProtect\cyber-protect-service.exe
C:\Program Files\Acronis\CyberProtect\remediation.exe
C:\Program Files\Acronis\CyberProtect\system_monitor_tool.exe
C:\Program Files\Acronis\DmlHost\dml_host.exe
C:\Program Files\Acronis\PermissionTool\permission_tool.exe
C:\Program Files\Acronis\PyShell\python.exe
C:\Program Files\Acronis\PyShell\bin\acropsh.exe
C:\Program Files\Acronis\RegisterAgentTool\register_agent.exe
C:\Program Files\Acronis\RemoteInstall\acroinst2.exe
C:\Program Files\Acronis\TrayMonitor\MmsMonitor.exe
C:\Program Files\Acronis\UpgradeTool\upgrade_tool.exe
C:\Program Files\Common Files\Acronis\ActiveProtection\active_protection_service.exe
C:\Program Files\Common Files\Acronis\AdvReport\systeminfo.exe
C:\Program Files\Common Files\Acronis\Agent\aakore.exe
C:\Program Files\Common Files\Acronis\Agent\bin\adp-agent.exe
C:\Program Files\Common Files\Acronis\Agent\bin\adp-rest-util.exe
C:\Program Files\Common Files\Acronis\Agent\bin\caching-reg-unit.exe
C:\Program Files\Common Files\Acronis\Agent\bin\grpm-sync-unit.exe
C:\Program Files\Common Files\Acronis\Agent\bin\scan-agent.exe
C:\Program Files\Common Files\Acronis\Agent\bin\sh-inventory.exe
C:\Program Files\Common Files\Acronis\Agent\bin\task-manager.exe
C:\Program Files\Common Files\Acronis\Agent\bin\updater.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Uninstaller.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\act.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\dml_dump.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\dml_migration.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\dml_update.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\logmc.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\service_process.exe
C:\Program Files\Common Files\Acronis\BackupAndRecoveryAgent\AutoPartNt.exe
C:\Program Files\Common Files\Acronis\CDRecord\cdrecord2.exe
C:\Program Files\Common Files\Acronis\CDRecord\growisofs.exe
C:\Program Files\Common Files\Acronis\CDRecord\readcd.exe
C:\Program Files\Common Files\Acronis\MediaBuilder\MediaBuilder.exe
C:\Program Files\Common Files\Acronis\Utils\acronis_encrypt.exe
C:\Program Files (x86)\Common Files\Acronis\Agent\spawn.exe
C:\Program Files (x86)\Common Files\Acronis\FileProtector\file_protector_control.exe
C:\Program Files (x86)\Common Files\Acronis\FileProtector64\file_protector_control.exe
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files (x86)\Common Files\Acronis\TibMounter\tib_mounter_monitor.exe
C:\Program Files (x86)\Common Files\Acronis\TibMounter64\tib_mounter_service.exe
C:\Program Files (x86)\Common Files\Acronis\VssRequestor64\vss_requestor.exe
Solution for Acronis Cyber Backup 12.5 and 12
Please add following program folders to your list of exclusion or white list:
C:\Program Files\Acronis\
C:\Program Files\Common Files\Acronis\
C:\ProgramData\Acronis\ (for Windows Vista, 7, 2008, 8, 10, 2012, 2016)
C:\Documents and Settings\All Users\Application Data\Acronis (for Windows XP, 2003)
For x64 systems:
C:\ProgramData\Acronis
C:\Program Files (x86)\Acronis
C:\Program Files (x86)\Common Files\Acronis
C:\Program Files\Acronis
C:\Program Files\Common Files\Acronis
If you need to define executables manually, please see this list:
C:\Program Files\Common Files\Acronis\ActiveProtection\active_protection_service.exe
C:\Program Files (x86)\Сommon Files\AcronisSchedule2\schedul2.exe
C:\Program Files (x86)\Common Files\Acronis\TibMounter64\tib_mounter_service.exe
C:\Program Files\Acronis\AMS\ManagementServer.exe
C:\Program Files\Acronis\AMS\SyncMachines.exe
C:\Program Files\Acronis\ARSM\arsm.exe
C:\Program Files\Acronis\BackupAndRecovery\mms.exe
C:\Program Files\Acronis\LicenseServer\acronis_license_service.exe
C:\Program Files\Acronis\TrayMonitor\MmsMonitor.exe
C:\Program Files\Acronis\WebServer\ams_web_service.exe
C:\Program Files\Acronis\ZmqGw\zmqgw.exe
C:\Program Files\Common Files\Acronis\Agent\agent.exe (this executable only exists in builds before Update 4)
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe (in builds before 14330)
C:\Program Files\Common Files\Acronis\TibMounter\tib_mounter_service.exe (in builds before 14330)
For virtual machines, additionally add: %APPDATA%\Local\Temp\AcronisGuestService\app_backup.exe
Solution for Acronis Cyber Protect Cloud, Acronis Cyber Backup Cloud
Windows
C:\Program Files\BackupClient\
C:\Program Files\Common Files\Acronis\
C:\ProgramData\Acronis\ (for Windows Vista, 7, 2008, 8, 10, 2012, 2016)
C:\Documents and Settings\All Users\Application Data\Acronis (for Windows XP, 2003)
For x64 systems:
C:\ProgramData\Acronis
C:\Program Files (x86)\Common Files\Acronis
C:\Program Files\BackupClient
C:\Program Files\Common Files\Acronis
If you need to define executables manually, please see this list:
C:\Program Files (x86)\Common Files\Acronis\Agent\agent.exe
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files (x86)\Common Files\Acronis\TibMounter64\tib_mounter_service.exe
C:\Program Files\BackupClient\BackupAndRecovery\mms.exe
C:\Program Files\BackupClient\TrayMonitor\MmsMonitor.exe
C:\Program Files\Common Files\Acronis\Agent\aakore.exe
For virtual machines, additionally add: %APPDATA%\Local\Temp\AcronisGuestService\app_backup.exe
macOS
Acronis files are located under the following paths:
/Library/Application Support/Acronis/
/Library/Application Support/BackupClient/Acronis/
/Applications/Cyber Protect Monitor.app/
/Applications/Rescue Media Builder.app/
/Applications/Utilities/Cyber Protect Agent Assistant.app/
Note: “Cyber Protect Agent Assistant.app” and “Cyber Protect Monitor.app” are the names currently used. Double-check if you are not using the latest version.
Linux
Acronis files are located under the following paths
/var/lib/Acronis
/etc/Acronis
/usr/lib/Acronis
A separate folder for scripts (for example for WebCP protection plans in WHM\CPanel integrations):
/usr/bin/acronis_*
Acronis also stores logs in the following folders:
/var/log/Acronis
/opt/acronis/
Solution for Acronis Snap Deploy 5
Please add the following program folders to your list of exclusions or white list:
For x32 systems:
C:\Program Files\Acronis\
C:\Program Files\Common Files\Acronis\
C:\ProgramData\Acronis\ (for Windows Vista, 7, 2008, 8, 10, 2012, 2016)
C:\Documents and Settings\All Users\Application Data\Acronis (for Windows XP, 2003)
For x64 systems:
C:\ProgramData\Acronis
C:\Program Files (x86)\Acronis
C:\Program Files (x86)\Common Files\Acronis
C:\Program Files\Acronis
C:\Program Files\Common Files\Acronis
Solution for Acronis Backup 11.7/11.5/11/10
Please add following program folders to your list of exclusions or white list:
C:\Program Files\Acronis\
C:\Program Files\Common Files\Acronis\
C:\Program Files (x86)\Acronis\ (for x64 Windows)
C:\Program Files (x86)\Common Files\Acronis\ (for x64 Windows)
C:\ProgramData\Acronis\ (for Windows Vista, 7, 2008, 8, 10, 2012, 2016)
C:\Documents and Settings\All Users\Application Data\Acronis (for Windows XP, 2003)
If you need to define executables manually, please see this list:
(!) In x64 systems the below paths start with C:\Program Files (x86)\ (instead of C:\Program Files\ => e.g. C:\Program Files (x86)\Common Files\Acronis\Agent\agent.exe)
C:\Program Files\Common Files\Acronis\Agent\agent.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\act.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\service_process.exe
C:\Program Files\Acronis\BackupAndRecovery\mms.exe
C:\Program Files\Acronis\BackupAndRecovery\BackupAndRecoveryMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Acronis\ARSM\arsm.exe
C:\Program Files\Acronis\TrayMonitor\TrayMonitor.exe
C:\Program Files\Acronis\Timounter\TimounterMonitor.exe
C:\Program Files\Acronis\BackupAndRecoveryConsole\ManagementConsole.exe
C:\Program Files\Acronis\AMS\ManagementServer.exe
C:\Program Files\Acronis\StorageNode\StorageServer.exe
Solution for Acronis Cyber Protect Home Office/Acronis True Image
Add the following files/folders to the exclusions/white list of the antivirus/security software (for Windows Defender see instructions here):
1) the path to the installation file of Acronis Cyber Protect Home Office/Acronis True Image, if the problem is with installing the software
2) the folders where the program's executable and configuration files are located.
Note that the folder C:\ProgramData is hidden in Windows Explorer by default. In order to see it you need to enable displaying of hidden files and folders under Start - Control Panel - Appearance and Personalization - File Explorer Options - View - Show hidden files, folders and drives.
64-bit Windows 7, 8, 10:
C:\Program Files (x86)\Acronis
C:\Program Files (x86)\Common Files\Acronis
C:\Program Files (x86)\Common Files\Acronis\TrueImageHome
C:\ProgramData\Acronis
32-bit Windows 7, 8, 10:
C:\Program Files\Acronis
C:\Program Files\Common Files\Acronis
C:\ProgramData\Acronis
32-bit Window XP SP3:
C:\Program Files\Acronis
C:\Program Files\Common Files\Acronis
C:\Documents and Settings\All Users\Application Data\Acronis
Windows Vista and 64-bit Windows XP:
N/A (these operating systems are not supported by Acronis True Image)
3) If the security software still blocks Acronis True Image functionality after adding folders to exclusions, you also need to whitelist the product executables located in these folders.
Solution for Acronis Disk Director 12.5
Add the following files/folders to the exclusions/white list of the antivirus/security software:
1) the path to the installation file of Acronis Disk Director, if the problem is with installing the software
2) the folders where the program's executable and configuration files are located.:
C:\ProgramData\Acronis\ (for Windows Vista, 7, 2008, 8, 10, 2012, 2016)
C:\Documents and Settings\All Users\Application Data\Acronis (for Windows XP, 2003)
x32 system:
- C:\Program Files\Acronis\
- C:\Program Files\Common Files\Acronis\
x64 system
- C:\Program Files (x86)\Acronis\
- C:\Program Files (x86)\Common Files\Acronis\
More information
Please find below references for setting up exclusions in popular security products:
- Dr. Web: How can I add an exclusion for the SpIDer Guard scan?
- Kaspersky Endpoint Security 10: Creating a scan exclusion
- Avast: How to exclude files or websites from scans in Avast Antivirus
- ESET: Exclude files or folders from scanning in ESET Windows home products
- Norton 360: Exclude files and folders from Norton Auto-Protect, SONAR, and Download Intelligence scans
- McAfee Total Protection: How to exclude files from virus scans on Windows or macOS